Do you no longer need your Ooma service? You may cancel your subscription at any time. Whether it's hidden charges, poor customer service, or you're simply moving to a new home, many customers cancel their Ooma service.
In this guide, we'll show you how to properly cancel your Ooma service so that you can avoid any headaches down the road. We'll also suggest the best alternative to Ooma so you can stay connected with your loved ones.
The best landline phone service alternative to Ooma is Community Phone, a reliable landline service that eliminates the need for internet or copper wire connections. The landline base is easy to set up (30 seconds) and provides strong coverage across 99% of the cities in the US.
With affordable plans starting as low as $39/month, Community Phone’s landline service can save you hundreds of dollars on installation costs, setup, and maintenance. It is 31-35% cheaper than traditional and digital landlines, 20-25% cheaper than VoIP, and a whopping 73% cheaper than a cell phone.
Download our brochure below to learn how to upgrade your landline for cheaper with Community Phone.
How to Cancel Your Ooma Service
To cancel your Ooma service, you will need to follow the steps:
1. Contact Ooma’s Customer Service
First, you will need to contact Ooma customer service. You can reach them by phone at 1-888-711-6662. Also, try their online chat if you want to know about your subscription status.
2. State Reason for Termination of Services
When you reach a customer service representative, you will need to state your reason for wanting to cancel your service. Be sure to be polite and understanding, as the representative may try to help you troubleshoot any issues you are having.
3. Provide Relevant Account Information
The customer service representative will likely ask for basic information about your accounts, such as your name, address, and account number. Also, be prepared to provide your billing information.
4. Get Disconnection Confirmation Email
You will get a confirmation email when you cancel with Ooma. Once you have cancellation confirmation, keep a copy for your records. The email will indicate that Ooma will cancel your service once you pay the remaining fees on your account.
Find out if Community Phone has coverage in your area. A live chat representative will do a real manual check for you. Get your results INSTANTLY.
Keep Your Existing Number With Community Phone
Community Phone allows you to keep your phone number and cancel your Ooma service through three options:
1. Port your number to Community Phone
2. Forward calls from your landline to your existing cell, cancel service with Ooma and ditch your landline.
3. Transfer your landline number to a cell, cancel service with Ooma and ditch your landline.
Note: Your number needs to be active when porting is started. You can cancel service with Ooma once Community Phone ports your number successfully.
Read on to learn more!
Community Phone for Reliability and Great Voice Quality
Community Phone is the best wireless landline service in the US. Their wireless landline base connects your landline to local cell towers for a dial tone and is one of the few landline phone services without internet.
With coverage across 99% of the US and great voice quality in rural and low-reception areas, Community Phone is the best Ooma alternative. Experience the reliability of traditional landlines, great VoIP-like features, and the freedom of wireless access without the woes accompanying VoIP phones.
Enjoy unlimited nationwide calling, features like spam call blocking, call waiting, 3-way calling, landline texting, and more at affordable prices.
How It Works
The Community Phone landline base connects your phone to cell towers in your area for a dial tone, eliminating the need for internet or copper connections. The built-in antennas on the base amplify mobile signals to give you unparalleled voice quality in rural and low-reception areas.
The 12-hour backup battery in the base ensures your phones continue working during power outages, helping you stay connected with your loved ones and emergency services.
Wonderful Telephonic Experience With Community Phone Features
1. Call Forwarding
Forward calls from your home phone to another number of your choice when you cannot answer calls from your landline. You can turn on temporary call forwarding on your landline by pressing **21*1 and press ##21# to turn it off.
You can choose conditional call forwarding and program multiple phones in your home or business to ring simultaneously, enabling you to answer calls wherever you are. Or, you can forward calls to your cell number if you have to run an errand and can't answer your landline when working from home.
2. 3-way Calling
Speak with 2 or more of your loved ones on a 3-way call and share precious moments. If you are an employee working from home, use this feature to collaborate with team members and colleagues without worrying about patchy video calls or internet bandwidth.
Enhance customer satisfaction by patching the most appropriate person to help an irate customer with the 3-way calling feature. The possibilities are endless!
3. Spam Call Blocking
68.4 million Americans lost money to phone scams in 2022, a 23% increase since 2021. With scammers being persistent in their brutal attacks, manual call barring and phone features to block spam are no longer effective. According to reports, scammers have found a way around the STIR/SHAKEN protocols implemented by the government for consumer protection.
Get the Community Phone spam-blocker, your one-stop solution to barring unwanted and unlawful calls from ringing your phone. The spam blocker challenges robocalls and blocks them before the call can ring your phone, ensuring protection against spam
The “Safelist,” a new Community Phone feature, allows you to add numbers you want to accept calls from to a list. Your phone will only ring to let calls from these numbers block all others. You can update this list anytime, or Community Phone specialists will be happy to assist you.
Understanding the need for robust spam protection, Community Phone is launching another iteration of the Safelist soon. This feature will allow you to accept calls from numbers you want and route the rest to voicemail. Since Community Phone will not block other numbers, you can check your voicemail messages and respond to the ones you deem necessary.
The soon-to-be-launched "blocklist" option stops over 6 million spam calls based on an ever-growing database of spam numbers and a spam score. You can actively contribute to this database by adding a spam number to protect yourself and other Community Phone customers from scams and fraud.
4. Call History
Enable the call history feature and access information on incoming and outgoing calls to and from your Community Phone landline.
You can use this feature to
1. Return missed calls from known contacts
2. Store legitimate contacts
3. Check caller information against known contacts
4. Send a message or
5. Block spam calls.
5. Voicemail
Never miss an important call from your loved ones or office with the voicemail feature. Configure the Community Phone voicemail box that can hold up to 30 messages of 3 minutes limit each to respond to important messages.
Ooma VoIP Services Vs. Community Phones
Reliability
Experience the reliability of a traditional landline phone with Community Phone. Their wireless landline base connects your phone to cell towers, eliminating the need for the internet. Since cell towers are resilient and have backup power during outages, your landline will continue working even during outages.
Ooma’s VoIP-based internet phones depend on the strength of your internet connection. You will have poor voice quality, jitters, latency, and call drops unless you get an expensive high-speed internet connection.
Security
Community Phone landlines are secure from breaches, hacks, and wire-tapping as they do not use the internet and are a wireless service.
Ooma uses the internet to enable communication for you. This leaves you vulnerable to hacks, breaches, and other internet attacks.
Geographical Limitations
Community Phone has partnered with nationwide carriers to ensure coverage across 99% of the US. The unique design of the landline base and the partnership ensure you get great voice quality in rural and low-reception areas.
Ooma’s internet-based phones may not work everywhere as it is dependent on internet availability. Rural areas may not have coverage, and blind spots at home may be an impediment to clear communication with Ooma phones.
Port Number Away from Ooma
If you wish to port the number from Ooma to Community Phone, you can follow these steps:
1. Contact Community Phone at 866-926-4171 and speak with their specialist.
2. Check your area for coverage
3. Choose a plan once the rep confirms coverage
4. Complete the signup process
5. Share details like account number, PIN, billing name and address, and a letter of authorization with Community Phone.
6. Contact Ooma and request them to port your number to Community Phone.
7. Wait for porting to complete. It normally takes 3-5 business days, and there will be no disruption to your service.
8. Install your Community Phone landline base and check if the landline is working as intended.
9. Cancel service with Ooma once you confirm your landline is working fine.
Learn More here: How Long Does Number Porting Take?
Other Options to Cancel Ooma Service and Ditch the Landline
1. Cut the Cord with Ooma and Forward All Calls to an Existing Cell Phone
Ooma does not offer call forwarding without a phone. If you want to ditch your Ooma landline but use the number you have had for years, Community Phone provides a wonderful option - call forwarding without a phone.
Here's how it works:
1. Call Community Phone customer care at 866-937-2711 and speak to a landline specialist.
2. Check your area for coverage
3. Sign up with Community Phone and choose a plan once the rep confirms coverage.
4. Request to have the call forwarding feature without a phone
5. Community Phone will port your landline number
6. You can now receive calls from your landline on your cell phone.
7. Once Community Phone sets up call forwarding successfully, you can cancel your Ooma connection and ditch your landline.
2. Transfer Your Landline Number to a Cell Phone
Transferring your landline to a cell phone allows you to move your current landline number to a cell phone. If you want to transfer your Ooma landline number to a new cell phone and cancel their service, here's how Community Phone can help you:
1. Talk to Community Phone landline specialists at 866-271-4268.
2. Check your area for coverage.
3. Sign up with Community Phone and choose a cell plan once the rep confirms coverage.
4. Request to transfer your landline number to a cell phone
5. Community Phone will port your number from Ooma
6. You will receive a new SIM from Community Phone, allowing you to use your landline number on your cell.
7. Cancel your Ooma service and ditch the landline once you confirm that your new number is working fine.
With this option, you can retain your phone contacts, reduce your monthly phone bill, and keep the number you have had for years.
Benefits of Switching to Community Phone
Here are some benefits you can enjoy when you join the Community Phone family:
Unlimited nationwide calling and text: Stay in touch with loved ones, business associates, employees, and customers across the US with Community Phone's unlimited talk and text.
No internet needed: The Community Phone landline base works off cell towers without tying your phone to the internet. Since your phones are not dependent on the internet, they will continue working during an internet outage or maintenance.
No hidden charges: At Community Phone, you pay what you signed up for. The company does not surprise its customers with hidden charges or exorbitant equipment fees. Talk to a specialist to learn more!
Number choice: You can get a new local number FREE when you sign up with Community Phone. You can also transfer your existing number through their unique hand-held porting process. You can also get toll-free numbers to encourage customers to call you or vanity phone numbers to boost marketing campaigns.
Talk to a Community Phone specialist to learn more about the different numbers and to get one!
Quick 30-second setup: The landline base does not require a technician to install it. You or anyone in your business or household can install your Community Phone landline in under 30 seconds and be ready to make calls in 5 mins.
Compatible with all phone models: You can save the hassle of buying new phone equipment when you switch to Community Phone, as their landline base works with all phone models.
24/7 reliable customer support: Contact Community Phone customer support via phone, email, and live chat 24/7 to experience world-class support from live agents. Glowing customer reviews on BBB and Trustpilot are testimonials of their commitment to their customers.
Works during power outages: Save money you would invest on installing costly inverters or backup power, as the 12-hour backup battery in the landline base ensures your phones continue working during power outages and blackouts.
4 Reasons for Cancelling Ooma Account
You might want to cancel your Ooma account for several reasons. Maybe you're not happy with the service, or perhaps you found a better deal elsewhere. There are several downsides as well that lead to service cancellation, including:
1. Hidden Charges
With Ooma, several hidden charges can add up over time. These include the $0.99/month fee for directory assistance and the $9.99/month fee for the premier package. The enhanced calling and voicemail features also come with an additional cost.
2. Robocall Blocker Only Comes with Premium Package
Ooma's Robocall blocker feature, designed to block unwanted calls from telemarketers and other automated callers, is only available as part of the premium package. If you want to use this feature, you'll have to pay an additional $9.99/month.
3. Dependencies of Ooma VoIP Service
One of the main dependencies of Ooma's VoIP service is a strong and reliable internet connection. If your internet connection is unstable, it can affect the quality of your calls. Additionally, if you live in an area with poor cell phone reception, you may experience problems with your Ooma service.
4. Competitive Service Providers
There are several other VoIP providers out there that offer similar services to Ooma at a lower price point. If you're looking for a cheaper option, you can cancel Ooma phone services and switch to a reliable and affordable landline provider.
FAQs
1. What Is Better Than Ooma?
Community Phones is a better wireless landline service provider than Ooma. You don't have to worry about internet connectivity with an affordable and reliable service. And, if you ever have any problems with your service, our customer support team is always here to help.
2. How Do I Return My Ooma Phone?
If you need to return your Ooma phone after cancellation, simply contact their customer support team to initiate the process.
3. Is Ooma Hard To Cancel?
Ooma is not hard to cancel. Follow the steps above, and you can cancel your service without trouble. Be sure to prevent yourself from persuasive representatives on the other end of the chat who'll pull out all the tricks to try and keep you on board.
Conclusion
We hope this guide has helped answer any questions about canceling your Ooma service. Whether moving to a new home, changing your phone service, or switching to Community Phones, the process is as easy and stress-free as possible. If you have any further questions, let us know in the comments below.