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We believe that the privacy and security of our visitors' and subscribers' personal information are of utmost importance. As such, we administer strict policies safeguarding your privacy and security. This privacy policy explains how Wallace Murry Phone Company d/b/a Community Phone collect, use, and share information about you when you use our website or subscribe to our services. It also details your choices regarding the collection, use, and sharing of your personal information.
When you visit our websites and/or use our services as a subscriber, we may collect some or all of the following directly from you or automatically through your interactions with our website or our services:
| Description | Statutory Category (California) |
|---|---|
| Contact information, including your name, phone number, phone number, email address, and address. |
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| Billing information, including your credit or debit card number and expiration date, the services you purchased, refunds, and cancellations. |
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| Account information, including username, password, settings, and preferences if you create an account on our website. | Sensitive personal information, specifically: account log-in and password |
| Customer communications records, including customer service interactions (including with the chat feature on our website), form submissions, product reviews, survey responses, public posts on social media platforms and your interactions with us on social media, and participation in our text messaging program, promotions, and contests. |
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| Demographic information, including your age and military or veteran status. | Characteristics of protected classification under California or federal law |
| Geolocation information, including cell tower, Wi-Fi, GPS, and Bluetooth location information and location information derived from your device's IP address. | Geolocation data |
| Device and usage information, including the type of device you use to access our website and services, device IDs, advertising IDs, browser type, operating system, software version, mobile carrier, IP address, referral website, pages visited, links clicked, videos watched, search terms entered, items placed in carts, time spent on our website, details about how you interact with the emails we send you, Community Phone-provided device and call performance details (such as signal strength, dropped calls, and battery usage), and service-related details and history including information considered "customer proprietary network information" (see "Customer Proprietary Network Information" section below). |
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These types of information are considered personal information when they are, or can reasonably be, linked to you. We may create aggregated or de-identified data from personal information we collect by removing information that makes the data personally identifiable to you.
As described in more detail below, we use your personal information to provide our services and operate our website, to analyze and improve our services and website, to market our services and third parties' products and services, to protect people and comply with the law, and for other purposes described when we collect your personal information.
We use your personal information to:
We use your personal information to:
We use your personal information to:
We use your personal information to:
In some cases, we may specifically ask for your consent to collect, use, or share your personal information, such as when required by law.
In accordance with applicable law and except as otherwise described in this privacy policy, we may disclose the categories of personal information described above in the "Personal Information We Collect" section to the following third parties for the business or commercial purposes described below:
We may disclose your information to these third parties for the following business or commercial purposes:
In accordance with applicable law and except as otherwise described in this privacy policy, we may sell or share your personal information (specifically, contact information and device and usage information) with analytics providers, advertisers, advertising networks, social networks, and other advertising technology providers for purposes of advertising our services and business and advertising third-party products, services, and businesses, including through targeted advertising.
We generally retain your personal information for as long as needed to fulfill the purposes for which we collected it or for as long as needed for purposes of satisfying any legal, accounting, or reporting requirements, establishing, or defending legal claims, or preventing fraud.
We have put in place commercially reasonable security measures to reduce the risk that your personal information will be subject to unauthorized access, use, alteration, or disclosure and accidental loss or corruption.
Community Phone offers a variety of tools for you to understand and exercise reasonable choices about the personal information we process.
California residents have the following rights, subject to certain limitations:
To exercise the rights described above, please submit a request to us by using our online form, emailing us at help@communityphone.org, or calling us at 866-891-3967. Please explain your request clearly and with enough detail so that we can understand it and respond to it properly.
We may need to confirm who you are before we can help with your request. This is to make sure that your request is related to your personal information. Depending on your request, we may ask you for some information that you've already given us, such as your name, address, username, or email address, to confirm your identity. We may also ask you to sign a statement confirming your identity.
You may also appoint an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your identity directly with us.
A "cookie" is a small piece of data that is sent to your browser or mobile device by websites, mobile apps, and advertisements that you access or use. This "cookie" is stored on your computer or mobile device and helps websites and mobile apps to remember things about you to improve your experience with the website and deliver personalized advertising. In this privacy policy, we use the term "cookie" to refer to both cookies and other technologies with similar purposes (like web beacons, pixels, tags, scripts, and SDKs).
Cookies may be placed by us or by third parties. We allow third parties, including advertising companies and social media companies, to place cookies on our website and in our emails that allows them to track you. These third parties may collect information about you over time and across other websites or mobile apps.
We use cookies for the following purposes:
Functionality. To allow the technical operation of our website, such as by remembering your selections and preferences as you navigate the site, and whether you are logged in when you visit password protected areas of the Service.
Advertising. To help our third-party advertising partners collect information about how you use our website or interact with our emails over time, which they use to show you ads on other websites and mobile apps they believe will interest you, including ads about our services, measure how these ads perform, and send you direct marketing communications.
Analytics. To help us understand user activity on our website, including which pages are most and least visited and how visitors move around the website, as well as user interactions with our emails. For example, we use Google Analytics for this purpose. You can learn more about Google Analytics and how to prevent the use of Google Analytics relating to your use of our website here: https://tools.google.com/dlpage/gaoptout?hl=en.
By using our website, you consent to these activities, including information collection by third parties. To opt out of the use of non-functional cookies, you can click the link at the bottom of our website labeled "Do Not Sell or Share my Personal Information." This will bring up our cookie management tool, which will allow you to manage whether analytics and marketing cookies will be placed on the browser and device you are currently using. In addition, most web browsers allow you to opt out of the use of cookies. Additional information about opting out of cookie-based advertising can be found here:http://optout.networkadvertising.org/#!/. However, please keep in mind that cookies and similar technologies are an important part of how the website works; removing, rejecting, or limiting the use of cookies or other similar technologies might affect the availability and functionality of the website.
We do not respond to Do Not Track signals.
To opt out of our direct marketing communications, or to opt out of sharing of your personal information with third parties for their direct marketing purposes as described in Cal. Civ. Code § 1798.83, you may send us an email at help@communityphone.org, call us at (866) 891-3967, or send a written request to 867 Boylston St, 5th Floor #1503, Boston, MA, 02116. We will honor those requests, but please understand that it may take up to 10 days. To opt out of marketing emails from us, you can also click the "Unsubscribe" link at the bottom of our emails. To opt out of our text messaging program, reply "STOP" to any of our text messages.
Our website is not directed to children under age 13, and you must be at least 18 years old to sign up for our services. If we learn we have collected or received personal information from a child under age 13, we will delete such information. If you believe we might have personal information from a child under age 13, please contact us at help@communityphone.org.
We do not knowingly sell or share the information of consumers under age 16.
Subscribers to our phone service have the right, and Community Phone has a duty, under federal law, to protect the confidentiality of what is known as "customer proprietary network information" or "CPNI." CPNI is: (1) information about the quantity, technical configuration, type, destination, location, and amount of your use of our phone service; and (2) information contained on your phone bill concerning the phone service you receive. CPNI does not include your name, address, and telephone number.
We may use, disclose, or permit access to your CPNI without your approval to: (1) provide, install, maintain, and repair the services you've subscribed to; (2) bill and collect for services; (3) protect our network, property, and rights; (4) prevent fraudulent, abusive, or unlawful use of services; (5) satisfy legal or regulatory requirements, including court orders; (6) facilitate emergency services; and (7) offer you services in the category of telecommunications service to which you already subscribe, as well as certain other services (formerly known as adjunct-to-basic services) such as speed dialing, computer-provided directory assistance, call monitoring, call tracing, call blocking, call return, repeat dialing, call tracking, call waiting, caller I.D., call forwarding, and certain centrex features.
Unless you opt out within thirty days of your first receipt of our CPNI policy, we may also use, disclose, or permit access to your CPNI to offer you communications-related products or services that are outside of the category of telecommunications services to which you already subscribe. You can opt out of the use your CPNI for these marketing purposes at any time by contacting us at (866) 891-3967 or help@communityphone.org. Opting out will not affect your services.
We will not use, disclose, or permit access to your CPNI for any other purpose without your approval. When you contact us, we may ask for your approval to use your CPNI for the duration of the call or Internet session. Otherwise, any approval—or opt out—is valid until you change your mind, which you can do at any time by contacting us as described above.
You may contact us as described above to request that a copy of your CPNI be delivered to you or any other person. Before fulfilling such a request, we will need to authenticate your identity in accordance with federal law.
This section provides additional explanation about the information collected through our Call Recording Service, and our use and sharing of that information. It applies in addition to, not instead of, the other sections of this privacy policy. The Call Recording Service provides recordings, transcriptions, summaries, and analysis of Community Phone customers' inbound and outbound telephone calls, including voicemails. This service is only offered on an opt-in basis to our business customers and is subject to additional terms and conditions.
When you use the Call Recording Service as a Community Phone customer or call a Community Phone customer who uses the Call Recording Service, we automatically collect audio recordings of the contents of your communications in order to provide, maintain, support, and improve the Call Recording Service. The contents of your communications may include any category of personal information that you choose to provide, and, in the process of summarizing or analyzing the contents of your communications, we may infer personal information about you.
In accordance with applicable law, we may share the personal information collected through our Call Recording Service with third parties for legitimate business purposes as described in this privacy policy. We do not sell personal information collected through our Call Recording Service or use it for marketing or advertising purposes.
We use artificial intelligence or other similar technology to provide, maintain, support, and improve the Call Recording Service.
We may make changes to this privacy policy at any time. We will notify you of any changes by posting the revised policy on our website. We will consider your continued use of our website or our services as your consent to the revised policy. The date this policy was last updated can be found at the top of the page.
If you have any questions, concerns, or complaints about this privacy policy or Community Phone's collection and use of personal information, please contact us at: