Community Phone

Xfinity by Comcast – Call Forwarding and Call Transferring Explained

Are you tired of missing important calls on your landline ? Ever thought about getting those calls forwarded to your ever-handy cell phone? Worry not, for we have all the answers you need! As promised, we are back with our series of blog posts tackling Landline Call Forwarding and Transferring, this time for Xfinity customers. Setting up Xfinity Call Forwarding is similar to setting up Call Forwarding for other phone carriers. Just like with our last blog for Spectrum Landline users, https://communityphone.org/blogs/news/spectrum-call-forwarding-and-transferring-from-your-landline-to-a-cell-phone, we will be consolidating all the information and options available to you regarding Call Transferring and Xfinity Call Forwarding, and presenting it in a concise post to help you make smart and informed decisions.

To set up Call Forwarding without losing your number, you can avail a total of three options. Of the three options, only one can be explored through Xfinity by Comcast directly. For the other two options, you will have to look outside Xfinity toward Community Phone, where the cost will be cheaper and the customer service will be unmatched. 

Option #1: Keep your landline and forward to another phone

The first option will let you forward all incoming calls or selective incoming calls from your current landline number to an alternate phone (cell phone, work phone, etc.). By choosing this option, you will continue to maintain your landline number and hence the relationship with your current carrier: Xfinity. While this may be convenient in letting you maintain and continue things the way they are, it has some drawbacks. 

While it is true that the Call Forwarding feature is included in your home phone plan, it is also true that the home phone plan itself is not the most affordable of choices out there. The basic Xfinity home plan can cost almost $35.00 monthly. Additionally, you will need to pay $14 for the modem. If you wish to add internet to your Comcast service, the price will spike up to almost $60.00 each month. Add TV service, and you will be paying a whopping $129.99 a month. Compared to that, Community Phone’s home plan will suit your needs better as it gives you all the same calling features for only $12 a month. Moreover, a Community Phone customer, unlike a Comcast customer, can reduce their monthly bills by cutting the cord while keeping the same number.

Apart from the steep prices, protection against spam calls is another problem that Xfinity customers must face. While setting up call forwarding, Xfinity has limited options available to block unwanted calls. You can block up to only 12 numbers on your home phone, and you will need to do so manually. If there are more than 12 unwanted calls, you will need to blacklist each unwanted number when it rings on your cell phone. Community Phone, on the other hand, has developed their own internal Call Forwarding software which blocks an unlimited number of unwanted calls.

Let us now discuss how to activate the Xfinity Call Forwarding feature on your phone. To set up regular Call Forwarding on your Xfinity by Comcast landline, follow these instructions step by step:

  1. Lift the receiver from your home phone and press *72. Wait to hear the dial tone after pressing *72.
  2. Enter the number you would like your calls forwarded to.
  3. One of two things will happen: Either you will hear a confirmation that the Call Forwarding Comcast feature has been activated, or you will hear a courtesy call being placed to the number you just entered. If the latter, the Comcast Call Forwarding will activate only when the party answers. If the party does not answer, or the number is busy, repeat the first two steps immediately. You will now hear the confirmation tone indicating the activation of Comcast Call Forwarding.
  4. At any point, if you wish to deactivate the Comcast Call Forwarding feature, simply enter *73 on your home phone and hear the confirmation message that the feature has been deactivated (Comcast, 2020).

To set up Advanced and/or Selective Call Forwarding, you must own Comcast’s Xfinity Voice home phone, which will allow you to forward calls to multiple (up to four) numbers. If you do have an Xfinity Voice home phone, you can follow these instructions:

  1. Go to https://my.xfinity.com/?cid=cust and sign in using your Xfinity ID and Password.
  2. If you do not yet have a Xfinity ID, you will need to sign up and create one. You will need your Account Number which you can find at the top right corner of your bill. You can then head to https://idm.xfinity.com/myaccount/create-uid?execution=e1s1 and input your details .
  3. Once you have created your Xfinity ID and password, sign in and click on the settings wheel tab in the top right corner.
  4. Select Settings and then select Voice Preferences.
  5. Click Call Forwarding and enter the phone number(s) you want your calls forwarded to and click the Add button (Comcast, 2020). You will now have activated your Advanced or Selective Xfinity Call Forwarding.

However, Xfinity by Comcast is not your only option, and it is certainly not the best! If you wish to have your calls forwarded to your current cell phone, or you would like your landline number to BECOME the number on a new cell phone, while simultaneously cutting your landline cord, 

you have two alternative methods available to you through Community Phone. By availing these options, you will get to cancel your landline subscription, keep your number, AND save your money! Wondering what these brilliant options are? Well, read on, my friend!  

Option # 2: Cut the cord and forward all incoming calls to your current cell phone. 

Community Phone can help you forward all incoming calls from your landline to your existing cell phone. Once call forwarding has been safely and effectively set up (which will NOT affect the calls you are already receiving on your cell phone), we will help you end your current landline subscription. By availing this option, you will have safeguarded your contacts, you will save yourself from the need of learning a new number, and you will have reduced your monthly phone bills by cutting the cord. Plus you’ll be portable!

Option #3: Make your current landline number the number on a new cell phone.

This process is called Transferring. If you want to transfer your existing landline number to a new phone/cell phone and then end your landline subscription, Community Phone can handle the entire process for you. The transfer plan will cost you only $20.00/month, or $29.00/month with a cell phone included. 

While Options #2 and #3 may appear similar (in that you cut the cord in both), they are drastically different. Through Option #2, you already own an existing cell phone number that you would like incoming calls from your landline forwarded to. In comparison, Option #3 lets you use your current landline number as a new cell phone number. The added benefit of Option #3 is you get to keep all your contacts but you don’t need to remember multiple numbers. It’s entirely a matter of your preference. If you have a cell phone you are familiar and comfortable with, avail Option #2 and have your calls forwarded to it. If you want your landline on a cell phone and don’t have a cell phone, avail Option #3. Both of these Community Phone options will be much cheaper and easier than maintaining your current subscription with Xfinity by Comcast. 

For both Options 2 & 3, you can call us at 1-888-582-4177, or email us at help@communityphone.org and we will handle the entire process for you. All you need to do is:

    1. Input your number here https://communityphone.org/pages/landline-transfer and see if your existing landline number is eligible for the Forwarding or Transferring processes.
  1. If your number is eligible, you can apply for a Transfer or Forward plan. 

You can check our Forward or Transfer plans here at https://communityphone.org/pages/landline-transfer

 

Now simply make your choice and let us know. We care deeply for our customers and hire only the best staff. We spare no efforts in making sure that your experience with our company is nothing short of perfect!


References

Comcast. (2020, June 23). Use the Call Forwarding Feature with Xfinity Voice. Retrieved from Xfinity: Internet, TV, WiFi Hotspots, Home and Mobile Phone: https://www.xfinity.com/support/articles/forward-calls-with-call-forwarding




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