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Windstream Communications: How to Forward Calls While Keeping Your Number

Windstream Communications: How to Forward Calls While Keeping Your Number

Today we bring you our eighth in-depth article on Call Forwarding. This time, we will address Windstream Communications, the ninth largest residential telephone provider in U.S.A. The COVID-19 pandemic has changed most people’s daily lives making it essential for us to acclimatize to the current structure of our economy. A lot of us are working from home, and all of us are trying to socially distance ourselves as much as possible. However, physically distancing yourselves does not mean you cannot be connected to your work and to your loved ones. By setting up the call forwarding feature on your landline phones, you can ensure that you never miss any calls and are always in touch, whether at home or on the go.

For Windstream home phone users, a lot of the information regarding call forwarding can be found online. However, there are several details that are missing and/or not readily available to you (unless you call their customer service department). There is also a wide array of information that you will have to sift through to find what you specifically need, which is why we here at Community Phone have collated and consolidated the information in a precise manner for your ease. If you have been wondering how to set up Windstream Call Forwarding, you need not wonder any more. In this blog, we will be explaining every step you need to take in order to set up and activate the call forwarding feature on your traditional, digital or cordless home phones. 

Your Options

Before we talk about setting up Windstream call forwarding, let us discuss the choices available to you. There are three options which you can avail when it comes to forwarding your calls while keeping your number. Of the three options, which we will shortly be explaining, only one can be explored through Windstream Communications. For the other two options, you will have to look outside of your current phone company. Option 1 is to simply forward your current landline number to an alternate phone number (cell phone, work phone, etc.). If you avail this option you will have to continue to maintain your landline and hence, the relationship with your current carrier: Windstream. If you do not desire that and wish to cut the cord but maintain your current number, you can avail the Options 2 or 3. Option 2 lets you simply transfer your current landline number to an existing cell phone number, while simultaneously discarding the landline phone. Option 3, also referred to as Call Transferring, lets you keep your current number by discontinuing your landline service and putting that number onto a new cell phone.

Option 1: Keep the Home Phone and Forward Calls to A Cell Phone

Step 1: Account Details

When setting up Option 1, you can either call a Windstream Customer Service Representative or you can do it yourself by following the detailed instructions in this article. 

In order to set up call forwarding through customer care, you will probably need your Account and PIN numbers, the former of which you will find in the upper right-hand corner of your paper bill as is displayed in the picture below:

You won't be able to find your PIN on the paper bill. You can find it online on MyAccount by signing into Windstream Log In. You will find your PIN in the upper-left corner of your bill online (Windstream, 2020). However, if you cannot access your online account with Windstream, and have forgotten or misplaced your PIN, you will need to call Windstream customer care at (800) 347-1991. They will help you reset your PIN.

You can of course set up call forwarding yourself by following the instructions described below. 

Step 2: Setting up Call Forwarding with Windstream

No matter which type of landline phone you own, traditional, digital or a cordless phone, activating call forwarding is an easy task. All you need to do is follow the instructions described below, and you will have activated call forwarding in no time at all!

Step 3: Activating Call Forwarding 

  1. All Call Forwarding

Through this feature, you will program all incoming calls to ring at an alternate number of your choosing. To activate All Call Forwarding, lift the receiver, and listen for the dial tone. Now dial 72# (for rotary, dial 72 and wait four seconds). Dial the phone number to which you want your calls forwarded. If the call is answered, Call Forwarding is in effect. If the call goes unanswered or busy, repeat the first two steps. To deactivate, simply dial 73# (for rotary, dial 73 and wait four seconds). You will hear two short tones, followed by a dial tone. Your call forwarding feature has now been turned off (Jones, 2017). 

  1. Preferred Call Forwarding

Only select telephone numbers can be forwarded through this feature. To activate this feature, dial *63. Listen for an announcement telling you whether the service is currently on or off. The recorded instructions will then tell you how many (there must be at least one) numbers are currently stored on your "Forward-To" list. Follow the recorded instructions and press 3 to turn the feature on (if it is currently off) or to turn the feature off (if it is currently on) (Windstream, 2020).

Call Blocking Services

Several customers are not willing to forward calls in fear of being bombarded with telemarketers and robocalls on their cell phones too. It is for this reason that Windstream offers spam and robocall protection through calling features like Anonymous Call Rejection and Spam Call Alert. Keep in mind these two features cannot block all or even a large number of unwanted calls from your landline.

  • Anonymous Call Rejection

This feature allows you to refuse calls from callers who have blocked their numbers, meaning their name and number will not show up on your Caller ID. By enabling this feature, you ensure that your telephone will not ring if the number calling you is blocked by per-call or per-line blocking. Instead, when such callers try to call you, they will hear an announcement that you do not accept anonymous calls and that they should remove their blocking and call again. Anonymous Call Rejection is automatically included in your plan. If you wish to cancel this service, press *87, listen for the confirmation tone and hang up. After cancelling, if at any point you wish to reactivate this feature, simply dial *77, listen for the confirmation tone, and hang up.

  • Spam Call Alert

If an incoming call has been identified as potential spam, you will be alerted in the same manner as Caller ID. This alert will allow you to be cautious before answering. This feature is included with Caller ID, and you will not need to activate it (Windstream, 2020).

*FAQs about Call Forwarding 

Now that we have detailed the how tos of Windstream call forwarding, let’s discuss the common queries that arise regarding Windstream calling features. 

Steep Prices

Although you get some really good calling features with Windstream Communications, a lot of these calling features depend on the type of home phone plan you have and which state you live in. The pricing may vary too, depending on where you live and what services you’ve purchased from Windstream. The standard price for just the landline service with unlimited minutes is $44.99/month (before taxes and fee). This includes various calling features like Caller ID, Call Forwarding, Call Blocking, Call Waiting and more. Of course, the moment you add on another service the price spikes up even more. Overall, Windstream plans are quite expensive and definitely not the cheapest of options out there!


Although Windstream Communications is the ninth largest residential telephone provider in the U.S.A, its residential services are available in a limited number of areas only. Currently, Windstream provides residential coverage in 18 of the 50 states only: Alabama, Arkansas, Florida, Georgia, Iowa, Kentucky, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina and Texas (Kinetic By Windstream, 2020). 

Retaining Call Forwarding

If at any point you wish to cancel your landline service with Windstream, you will no longer retain your call forwarding or call blocking features. They are offered in association with your home phone plan and cannot be used separately. Simply put, no landline - no call forwarding.

Option 2: Forward All Calls to an Existing Cell Phone & Cut the Cord

This option cannot be availed through Windstream Communications. In fact, it cannot be availed through most large phone corporations. Through Community Phone, you can forward all incoming calls from your landline to your existing cell phone while discontinuing your landline service. Once Community Phone Call Forwarding has been safely and effectively set up (which will NOT affect the calls you are already receiving on your cell phone), we will help you end your current landline subscription or contract. By availing this option, you will safeguard your contacts, save yourself from the need of learning a new number, and reduce your monthly phone bill, all the while keeping the number you are comfortable with. Plus you’ll be portable!

Option 3: Make Your Current Landline Number A New Cell Phone Number

This process is called Transferring. If you want to transfer your existing landline number to a new phone/cell phone, and then end your landline subscription, Community Phone can handle the entire process for you. The transfer plan will cost you only $20.00/month, or $29.00/month with a cell phone included.

Although Options 2 and 3 may appear similar (in that you cut the cord in both), they are not. Through Option 2, you already own an existing cell phone number that you would like incoming calls to your landline forwarded to. In comparison, Option 3 lets you use your current landline number as a new cell phone number. The added benefit of Option 3 is that you get to keep all your contacts, but you don’t need to remember multiple numbers. It is entirely a matter of your preference. If you have a cell phone you are familiar and comfortable with, avail Option 2 and have your calls forwarded to it. If you want your landline number on a cell phone and don’t have a cell phone, avail Option 3. Both of these Community Phone options will be much cheaper and easier than maintaining your current subscription with Windstream. 

For both Options 2 & 3, you can call us at 1-855-615-0667, or email us at, and we can handle the entire process for you. 

If you wish to do it yourself, you can Online Transfer by following these steps:

  1. Go to Transfer your Landline, scroll down to “Select a Plan,” and choose the plan that meets your requirements.
  2. Now fill out your transfer and payment information in Step 2 and Step 3 on the webpage.
  3. Now simply click “Start Transfer” at the bottom of the webpage and follow the prompts!

You can also call us at (855) 615-0667, and we will take care of the transferring process for you. We care deeply for our customers and hire only the best staff. We spare no efforts in making sure that your experience with our company is nothing short of perfect!



  1. Jones, D. (2017, April 3). How to Forward ALL Calls – Windstream. Retrieved from LiveVoice:
  2. Kinetic By Windstream. (2020, July 26). Residential Coverage Map and Business Sales Office Locations. Retrieved from Windstream - Residential:,Pennsylvania%2C%20South%20Carolina%20and%20Texas.
  3. Windstream. (2020, July 26). Features and Information of Local Phone. Retrieved from Kinetic by Windstream - Support:
  4. Windstream. (2020, July 26). How Do I Signup for MyWIN? Retrieved from Kinetic by Windstream - Support:,and%20we%20can%20assist%20you.

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