Call forwarding, or transferring your landline number to a cell phone, can be a convenient and cheaper way to receive calls to your home phone wherever you are.
As a customer of Windstream, there are three ways to set up call forwarding without losing your number:
- Keep your landline phone, and forward calls from your landline to a cell phone
- Get rid of your landline phone, and forward calls from your landline number to a cell phone
- Transfer your landline number to a cell phone
With the first option, you’ll keep your landline and hence, the relationship with Windstream.
However, the second two options allow you to cancel your landline contract, keep your number, and save money.
Additionally, forwarding calls with Windstream can be expensive, complicated, and time-consuming.
You can continue to make and receive calls from your landline number while significantly reducing your monthly bill with Community Phone's landline transferring service.
To see if your landline number is eligible for this service, simply fill in the form below. Or, if you want us - an alternative nationwide landline carrier - to do all the work for you, you can reach us by phone at 866-512-6261.
Otherwise, keep reading to find out how you can set up Windstream call forwarding: we've made things a bit easier for you by collecting all of this information — some of which cannot be found on Windstream's website — in one place.
Keep Your Home Phone and Forward Calls to A Cell Phone
Regardless of the type of landline you have, you can easily set up call forwarding yourself.
If you have a traditional home phone, you can activate All Call Forwarding. If you have a digital home phone, you have three additional options to choose from: Busy Call Forwarding, No Answer Call Forwarding, and Safe Call Forwarding.
To set up call forwarding, you can either call an Windstream Customer Service Representative, or you can do it yourself by following the detailed instructions in this article.
Call Windstream Customer Service
In order to set up call forwarding through customer service, you will need your Account and PIN numbers.
You’ll find your account number in the upper right hand corner of your bill as is displayed in the picture below:
You won't be able to find your PIN on the paper bill. You can find it online on MyAccount by signing into Windstream login.
However, if you cannot access your online account with Windstream, and have forgotten or misplaced your PIN, you will need to call Windstream customer care at (800) 347-1991. They will help you reset your PIN.
How to set up Call Forwarding with Windstream
You can activate or deactivate Windstream call forwarding on you home phone by inputting the following codes:
All Call Forwarding
This feature allows you to have all incoming calls ring at an alternate number of your choosing.
To activate All Call Forwarding with Windstreaam:
- Lift the receive, and dial *72
- Enter the number you’d like to forward calls to
- If the call is answered, Call Forwarding is in effect. If the call goes unanswered or busy, repeat the first two steps.
To deactivate, simply dial *73#. Once you hear two short tones followed by a dial tone, that means call forwarding has been turned off,
Preferred Call Forwarding
Only select telephone numbers can be forwarded through this feature.
To activate preferred call forwarding for Windstream:
- Lift the receiver, and dial *63
- Listen for an announcement telling you whether the service is currently on or off. The recorded instructions will then tell you how many (there must be at least one) numbers are currently stored on your "Forward-To" list.
- Follow the recorded instructions and press 3 to turn the feature on (if it is currently off) or to turn the feature off (if it is currently on).
Windstream Call Blocking Services
Many people are reluctant to forward calls, worried that their cell phones will be bombarded with the telemarketers and robocalls they get on their landline.
It is for this reason that Windstream offers spam and robocall protection through calling features like Anonymous Call Rejection and Spam Call Alert. Keep in mind these two features cannot block all (or even most) unwanted calls from your landline.
Anonymous Call Rejection
This feature allows you to refuse calls from callers who have blocked their numbers, meaning their name and number will not show up on your Caller ID.
By enabling this feature, you ensure that your telephone will not ring if the number calling you is blocked by per-call or per-line blocking. Instead, when such callers try to call you, they will hear an announcement that you do not accept anonymous calls and that they should remove their blocking and call again.
Anonymous Call Rejection is automatically included in your plan. If you wish to cancel this service, press *87, listen for the confirmation tone and hang up.
After cancelling, if at any point you wish to reactivate this feature, simply dial *77, listen for the confirmation tone, and hang up.
Spam Call Alert
If an incoming call has been identified as potential spam, you will be alerted in the same manner as Caller ID. This alert will allow you to be cautious before answering. This feature is included with Caller ID, and you will not need to activate it.
Drawbacks to Windstream Call Forwarding
Now that we have detailed the how tos of Windstream’s call forwarding system, let’s discuss the common issues that arise when setting up call forwarding with Windstream.
Although you get some really good calling features with Windstream Communications, a lot of these calling features depend on the type of home phone plan you have and which state you live in.
The pricing may vary too, depending on where you live and what services you’ve purchased from Windstream.
The standard price for just the landline service with unlimited minutes is $44.99/month (before taxes and fee). This includes various calling features like Caller ID, Call Forwarding, Call Blocking, Call Waiting and more.
Of course, the moment you add on another service the price spikes up even more.
Although Windstream Communications is the ninth largest residential telephone provider in the U.S.A, its residential services are available in a limited number of areas. Currently, Windstream provides residential coverage in 18 of the 50 states only: Alabama, Arkansas, Florida, Georgia, Iowa, Kentucky, Minnesota, Mississippi, Missouri, Nebraska, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina and Texas.
Retaining Call Forwarding
If, at any point you wish to cancel your landline service with Windstream, you will no longer retain your call forwarding feature. It is a feature offered in association with your basic home phone plan and cannot be used separately. Simply put, no landline - no call forwarding.
Forward All Calls to an Existing Cell Phone & Cut the Cord
This option is not available through Windstream.
Through Community Phone, you can forward all incoming calls from your landline to your existing cell phone while discontinuing your landline service.
Once call forwarding has been safely and effectively set up (which will NOT affect the calls you are already receiving on your cell phone), we will help you end your current landline subscription.
With this option, you will safeguard your contacts, save yourself from the need of learning a new number, and reduce your monthly phone bill, all the while keeping the number you are comfortable with.
Transfer Your Landline Number A Cell Phone
Transferring your landline to a cell phone allows you to move your current landline number to a cell phone.
If you want to transfer your existing landline number to a new phone/cell phone, and then end your landline subscription, Community Phone can handle the entire process for you. The transfer plan will cost you only $20.00/month, or $29.00/month with a cell phone included.
Although options 2 and 3 may appear similar (in that you cut the cord in both), they are quite different.
Through option 2, you already own an existing cell phone number that you would like incoming calls from your landline forwarded to.
With option 3, you can use your current landline number as a new cell phone number. The added benefit of option 3 is you get to keep all your contacts, but you don’t need to remember multiple numbers.
If you have a cell phone you are familiar and comfortable with, forwarding your calls with option 2 makes the most sense.
If you want your landline number on a cell phone and don’t have a cell phone, option 3 is the way to go. Both of these Community Phone options will be much cheaper and easier than maintaining your current subscription with Windstream.
For both options 2 & 3, you can call us at 1-888-582-4177, or email us at email@example.com and we will handle the entire process for you. All you need to do is:
- Input your number here https://communityphone.org/pages/landline-transfer and see if your existing landline number is eligible for the Forwarding or Transferring processes.
- If your number is eligible, you can apply for a Transfer or Forward plan.
You can check our Transfer or Forward plans here.