Call forwarding, or transferring your landline number to a cell phone, can be a convenient and cheaper way to receive calls to your home phone wherever you are.
As a customer of Spectrum, there are three ways to set up call forwarding without losing your number:
- Keep your landline phone, and forward calls from your landline to a cell phone
- Get rid of your landline phone, and forward calls from your landline number to a cell phone
- Transfer your landline number to a cell phone
With the first option, you’ll keep your landline and hence, the relationship with Spectrum.
However, the second two options allow you to cancel your landline contract, keep your number, and save money.
Additionally, forwarding calls with Spectrum can be expensive, complicated, and time-consuming.
You can continue to make and receive calls from your landline number while significantly reducing your monthly bill with Community Phone's landline transferring service.
To see if your landline number is eligible for this service, simply fill in the form below. Or, if you want us - an alternative nationwide landline carrier - to do all the work for you, you can reach us by phone at 866-512-6261.
Otherwise, keep reading to find out how you can set up Spectrum call forwarding: we've made things a bit easier for you by collecting all of this information — some of which cannot be found on Spectrum's website — in one place.
Keep Your Home Phone and Forward Calls to A Cell Phone
When setting up call forwarding, you can either call a Spectrum Customer Service Representative, or you can do it yourself.
Call Spectrum Customer Service
In order to set up call forwarding through customer service, you will need your account number, which you will find on the top part of your bill (as displayed in the picture below), or the Number Transfer PIN, which is the same as the password to your online Spectrum Account.
If you cannot find your bill, you can find this information by signing in to your "My Spectrum Account" here https://www.spectrum.net/. You will find all your personal information like call history and home phone numbers there.
However, if you are not an account holder, or are trying to transfer a relative’s landline, you will need to reset the PIN. Finding a bill would be your best option, since both the PIN number and the Account Number are on it. If you do not have the bill, you will need to verify your identity with a Spectrum Customer Service representative by dialing 1-855-707-7328.
How to set up Call Forwarding with Spectrum
Spectrum call forwarding is a free feature that comes with any standard Spectrum home phone plan, including options to: forward all calls, forward selected calls, forward calls when no one answers, and forward calls when the line is busy. However, before activating any of those options you will first need to set it up on your online Spectrum portal ("My Account").
- Go to https://www.spectrum.net/login/ and log into (or sign up for if you haven’t already) "My Account.
- Click on "Phone/Voice Services"
- Select the tab "Call Forwarding"
- You will have the four call forwarding options tabs (mentioned above) to choose from. You can choose the one that meets your requirements, and input the number to which you want your incoming calls forwarded. After you have done so, save the changes you have made
Now that you have set up Call Forwarding on your account, you can activate or deactivate any of the four call forwarding options of your choice by simply inputting the following codes:
All Call Forwarding
This feature allows you to have all incoming calls ring at an alternate number of your choosing.
To activate All Call Forwarding with Spectrum:
- Lift the receive, and dial *72
- Enter the forwarding number, and then press the # key
To deactivate, dial *73#.
Select Call Forwarding
This feature allows you to forward phone calls from select numbers to a another number.
To activate select call forwarding for Spectrum:
- Lift the receiver, and dial *63
- Follow the instructions
To turn it off, or to deactivate the feature, dial *83.
No Answer Call Forwarding
This feature allows you to send missed calls to voicemail or another phone number.
To activate no answer call forwarding for Spectrum:
- Lift the receiver, and dial *92
- Enter the number you want your calls forwarded to, then press the # key
To turn it off, or to deactivate the feature, dial *93#.
Busy Call Forwarding
This feature allows you to forward all incoming calls to another number when your line is busy. Your calls will be forwarded to voicemail if the call goes unanswered.
To activate busy call forwarding with Spectrum:
- Lift the receiver, and dial *90
- Enter a forwarding number, then press #
To deactivate, dial *91#.
Drawbacks to Spectrum Call Forwarding
Now that we have detailed the how tos of Spectrum’s call forwarding system, let’s discuss the common issues that arise when setting up call forwarding with Spectrum.
Call Blocking Services
Many people are reluctant to forward calls, worried that their cell phones will be bombarded with the telemarketers and robocalls they get on their landline.
It is for this reason that Spectrum offers spam and robocall protection through calling features like Anonymous Call Rejection and Call Rejection or the third-party application, Nomorobo, all of which block unwanted calls from your home phones.
To block unwanted calls, you will first need to compile a list of all the undesired numbers. Once you have done so, dial *60 to activate the call blocking feature for the blacklisted numbers. To deactivate ,simply dial *80.
Spectrum offers a basic home phone plan for $9.99 which includes one landline number, and free features like Voicemail, Call Forwarding, and Call Blocking services like Nomorobo.
However, in many states you cannot purchase the basic home phone plan alone. It comes as a package deal with Internet, TV or both, bringing your monthly price up to around $50-$60.
And if you wish to add a second home phone number, it spikes the monthly price up a further $20.00. Community Phone's service is substantially cheaper.
Retaining Call Forwarding
If, at any point you wish to cancel your landline service with Spectrum, you will no longer retain your call forwarding feature. It is a feature offered in association with your basic home phone plan and cannot be used separately. Simply put, no landline - no call forwarding.
Forward All Calls to an Existing Cell Phone & Cut the Cord
This option is not available through Spectrum.
Through Community Phone, you can forward all incoming calls from your landline to your existing cell phone while discontinuing your landline service.
Once call forwarding has been safely and effectively set up (which will NOT affect the calls you are already receiving on your cell phone), we will help you end your current landline subscription.
With this option, you will safeguard your contacts, save yourself from the need of learning a new number, and reduce your monthly phone bill, all the while keeping the number you are comfortable with.
Transfer Your Landline Number A Cell Phone
Transferring your landline to a cell phone allows you to move your current landline number to a cell phone.
If you want to transfer your existing landline number to a new phone/cell phone, and then end your landline subscription, Community Phone can handle the entire process for you. The transfer plan will cost you only $20.00/month, or $29.00/month with a cell phone included.
Although options 2 and 3 may appear similar (in that you cut the cord in both), they are quite different.
Through option 2, you already own an existing cell phone number that you would like incoming calls from your landline forwarded to.
With option 3, you can use your current landline number as a new cell phone number. The added benefit of option 3 is you get to keep all your contacts, but you don’t need to remember multiple numbers.
If you have a cell phone you are familiar and comfortable with, forwarding your calls with option 2 makes the most sense.
If you want your landline number on a cell phone and don’t have a cell phone, option 3 is the way to go. Both of these Community Phone options will be much cheaper and easier than maintaining your current subscription with Spectrum.
For both options 2 & 3, you can call us at 1-888-582-4177, or email us at firstname.lastname@example.org and we will handle the entire process for you. All you need to do is:
- Input your number here https://communityphone.org/pages/landline-transfer and see if your existing landline number is eligible for the Forwarding or Transferring processes.
- If your number is eligible, you can apply for a Transfer or Forward plan.
You can check our Transfer or Forward plans here.