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Spectrum Call Forwarding and Transferring from your Landline to a Cell Phone

Spectrum Call Forwarding and Transferring from your Landline to a Cell Phone

Spectrum: How to Forward Calls from Your Landline to A Cellular Phone

Are you tired of missing important calls? Would you like to consolidate all your numbers on one phone? Or would you prefer to cut the cord while keeping your number? Don’t fret, for Community Phone has the answer you were looking for: Call Forwarding. The call forwarding feature allows you to stay in touch with your beloved ones constantly. By activating call forwarding, you are not only always in touch with your loved ones, but you also significantly reduce the chances of missing important work calls. Since there are numerous options available to you regarding Call Forwarding, and each with its limitations depending on your phone carrier, Community Phone will be doing a series of articles explaining in each how to set up call forwarding from various phone carrier services.

For Spectrum landline users, a lot of the information regarding call forwarding can be found online. However, there are several details that are missing and/or not readily available to you (unless you call their customer service department). There is also a wide array of information that you will have to sift through to find what you specifically need, which is why Community Phone has collated and consolidated the information in a precise manner for your ease. In this blog, we will be explaining every step you need to take in order to set up and activate the call forwarding feature on your phone. 

Before we talk about setting up call forwarding, let’s discuss the choices available to you. There are three options which you can avail when it comes to forwarding your calls while keeping your number. One is to simply forward all incoming calls from your current landline number to an alternate phone (cell phone, work phone, etc.). If you avail this option you will have to continue to maintain your landline and hence, the relationship with your current carrier: Spectrum. If you do not desire that, and wish to cut the cord but maintain your current number, you can avail either the second or third option: forward landline calls to your current cell phone while cutting the cord or transfer your landline number to a new cell phone. These two options allow you to cancel your landline contract, keep your number, and save money. 

Option 1: Call Forwarding

Step 1: Account Details

When setting up call forwarding, you can either call a Spectrum Customer Service Representative, or you can do it yourself by following the detailed instructions in this article. In order to set up call forwarding through customer service, you will need your Account number and Account or Number Transfer PIN; the former of which you will find on the top left corner of your bill (as displayed in the picture below) while the latter, your PIN, will be the same as the password to your online Spectrum Account.


Getting spectrum account pin and account number for number forwarding or number transferring

If you cannot find your bill, you can find this information by signing in to your My Spectrum Account here You will find all your personal information like call history, home phone numbers and such there. 

If however, you are not an account holder, or are trying to transfer a relative’s landline, you will need to reset the PIN. Finding a bill would be your best option, since both the Security Code and the Account Number are on it. If you do not have the bill, you will need to verify your identity with a Spectrum Customer Service representative by dialing 1-855-707-7328. Once you have verified your identity the representative will send a temporary PIN number to your phone number or email and help you reset the PIN.

You can of course, set up call forwarding yourself by following the instructions described below. 

Step 2: Setting up Call Forwarding

Spectrum call forwarding is a free feature that comes with any standard Spectrum home phone plan. You have different possibilities where call forwarding is concerned: you can choose between Forward All Calls, Forward Selected Calls, Forward Calls When No One Answers, and Forward Calls When Busy. However, before activating any of those options you will first need to set it up on your online Spectrum portal (My Account).

  1. Go to log into (or sign up for if you haven’t already) My Account. 
  2. Click on Phone/Voice Services
  3. Select the tab: Call Forwarding
  4. You will have the four call forwarding options tabs (mentioned above) to choose from. You can choose the one that meets your requirements, and input the number to which you want your incoming calls forwarded. After you have done so, save the changes you have made (Satch, 2019). 

Step 3: Activating Call Forwarding

Now that you have set up Call Forwarding on your account, you can activate or deactivate any of the four call forwarding options of your choice by simply inputting the following codes: 

  1. Forward All Calls

You can activate call forwarding for all incoming calls by dialing *72 on your handset. Wait for the dial tone and then enter the alternate number (with the area code) you wish all your calls forwarded to. After you have entered the number, press the # key. You will hear a confirmation tone once the feature has been activated. Make sure to deactivate All Call Forwarding in order to answer incoming calls on your home phone. You can do so by dialing *73 on your handset. Wait for the dial tone confirming the deactivation.

  1. Forward Selected Calls

You can forward selected numbers by dialing *63 on your handset and following the instructions. To deactivate the Forward Selected Calls feature, dial *83 on your hand set.

  1. Forward Calls When No One Answers

You can activate call forwarding when no one answers by simply dialing *92 and following instructions. When you wish to deactivate this feature, dial *93 on your handset.

  1. Forward Calls When Busy

For this feature, dial *90 and activate the service. To deactivate; dial *91 (Spectrum, 2020).

FAQs about Call Forwarding

Now that we have detailed the how tos of Spectrum’s own call forwarding system, let’s discuss the common queries that arise when setting up call forwarding. 

Call Blocking Services

Several customers are not willing to forward calls in fear of being bombarded with telemarketers and robocalls on their cell phones too. It is for this reason that Spectrum offers free spam and robocall protection to you when you set up call forwarding on your phone. Spectrum uses Nomorobo which successfully blocks robocalls and calls from telemarketers. Additionally, Spectrum offers the free feature of blocking unwanted calls; however, you will need to set it up manually. To block unwanted calls, you will first need to compile a list of all the undesired numbers. Once you have done so, dial *60 to activate the call blocking feature for the blacklisted numbers. To deactivate ,simply dial *80

Steep Prices

Although you get amazing features with Spectrum, there are financial drawbacks to buying the service. Spectrum offers a basic home phone plan for $9.99 which includes one landline number, and free features like Voicemail, Call Forwarding, and Call Blocking services like Nomorobo. However, in many states you cannot purchase the basic home phone plan alone. It comes as a package deal with Internet or TV or both, bringing your monthly price up to around $50-$60. And if you wish to add a second home phone number, it spikes the monthly price up a further $20.00. 

Retaining Call Forwarding

If, at any point you wish to cancel your landline service with Spectrum, you will no longer retain your call forwarding feature. It is a feature offered in association with your basic home phone plan and cannot be bought separately. 

However, if you don’t wish to maintain a landline, Options 2 and 3 will best suit your needs. 

Option 2: Forward All Calls to an Existing Cell Phone While Cutting The Cord

By availing this option, you can get incoming calls on your landline forwarded to your cell phone without having to maintain a home phone. The calls you previously received on your cell phone will remain untouched. Through this option you can be done with your landline and thus  reduce your monthly phone bill. There will be no need for you to go through the hassle of learning a new phone number, informing your whole contact list of it, and still risking losing a few important numbers in the process. Instead, through Community Phone, you will be able to safeguard your contacts, free yourself from the trouble of keeping a landline, and be able to decrease your phone bill! If you’re interested, follow the steps below to begin the call forwarding process with Community Phone. 

Option 3: Transfer Your  Calls to a New Cell Phone/Number And Cut The Cord 

If Options 1 and 2 do not work for you, Community Phone also offers a third option. Through this option you can transfer your current landline number to a new cell phone while simultaneously cutting the cord. By transferring, you get to keep your landline number by making it the number on a new cell phone.  The idea of transferring numbers may sound technical, but don’t worry! We here at Community Phone can handle the entire process for you, and the transfer plan will cost you only $20/month. For $29/month, a new cell phone will be included with the plan.  

For Options 2 and 3, simply follow these steps:

Step 1: 

While a lot of the landline numbers are eligible for Transferring or Forwarding, not all are. Input your number below to check if you are eligible.





Step 2: 

Once you have found out your eligibility for the transferring or forwarding process, all you need to do now is make the choice between having your landline number forwarded to an existing phone or transferred to a new phone. We can aid you or, if you want, handle the entire process for you.

You can check out our Forward Plans and Transfer Plans here Scroll all the way down to the bottom of the webpage and click on the tab of your choosing.

Step 3: 

For the last step of this easy process, all you need to do is pick the best plan for you from an array of affordable monthly plans. Call us at 1-888-582-4177 or email us at We will be happy to help you. At Community Phone, we treat our customers like family; our staff is trained to be of the best service to you. You receive hands-on help at Community Phone!


Works Cited

Satch. (2019, June 24). Spectrum Community Forums. Retrieved June 6, 2020, from Time Warner Cable:

Spectrum. (2020, June 5). Handset Calling Features and Star Codes. Retrieved June 5, 2020, from Spectrum - Welcome to Support:

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