Spectrum: How to Forward Calls from Your Landline to A Cellular Phone
Are you tired of missing important calls? Would you like to consolidate all your numbers on one phone? Or would you prefer to cut the cord while keeping your number?
If you've thought any of these things, it makes sense, and you're by no means alone. In this blog, we're going to explain how to get calls to your landline number on your cell phone as a Spectrum customer. Spectrum call forwarding can be a hassle, but not to worry: we're here to help. This blog is part of a series explaining how to transfer calls from your landline.
For Spectrum landline users, a lot of the information regarding call forwarding can be found online. However, there are several details that are missing and/or not readily available to you, unless you call their customer service department. We've done the drudge work for you, collating and consolidating the information you need below. Or, if you want us - an alternative nationwide landline carrier - to do all the work for you, you can reach us by phone at 855-615-0667.
To set up call forwarding without losing your Spectrum number, you have three options. You can:
- Set up Spectrum Call Forwarding directly though Spectrum
- Cut the Cord with Spectrum and receive calls to your landline on your cell
- Place your landline number on its own cell phone.
Spectrum can only help you with the first of these options. As we will explain, however, this first option can be expensive, complicated, and time consuming. Instead, you can continue to make and receive calls from your landline number while cutting your monthly bill in half with Community Phone's landline transferring service. To see if your landline number is eligible for this service, simply fill in the form below. Otherwise, keep reading to learn how to set up Spectrum call forwarding or to learn more about your alternatives.
Option 1: Call Forwarding
Step 1: Account Details
When setting up call forwarding, you can either call a Spectrum Customer Service Representative, or you can do it yourself by following the detailed instructions in this article. In order to set up call forwarding through customer service, you will need your Account number and Account or Number Transfer PIN; the former of which you will find on the top left corner of your bill (as displayed in the picture below) while the latter, your PIN, will be the same as the password to your online Spectrum Account.
If you cannot find your bill, you can find this information by signing in to your "My Spectrum Account" here https://www.spectrum.net/. You will find all your personal information like call history and home phone numbers there.
If, however, you are not an account holder, or are trying to transfer a relative’s landline, you will need to reset the PIN. Finding a bill would be your best option, since both the Security Code and the Account Number are on it. If you do not have the bill, you will need to verify your identity with a Spectrum Customer Service representative by dialing 1-855-707-7328. Once you have verified your identity the representative will send a temporary PIN number to your phone number or email and help you reset the PIN.
You can of course, set up call forwarding yourself by following the instructions described below.
Step 2: Setting up Call Forwarding
Spectrum call forwarding is a free feature that comes with any standard Spectrum home phone plan. You have different possibilities where call forwarding is concerned: you can choose between Forward All Calls, Forward Selected Calls, Forward Calls When No One Answers, and Forward Calls When Busy. However, before activating any of those options you will first need to set it up on your online Spectrum portal ("My Account").
- Go to https://www.spectrum.net/login/and log into (or sign up for if you haven’t already) "My Account.
- Click on "Phone/Voice Services"
- Select the tab "Call Forwarding"
- You will have the four call forwarding options tabs (mentioned above) to choose from. You can choose the one that meets your requirements, and input the number to which you want your incoming calls forwarded. After you have done so, save the changes you have made (Satch, 2019).
Step 3: Activating Call Forwarding
Now that you have set up Call Forwarding on your account, you can activate or deactivate any of the four call forwarding options of your choice by simply inputting the following codes:
- Forward All Calls
You can activate Spectrum call forwarding for all incoming calls with the following steps:
- Dial *72 on your handset.
- Wait for the dial tone and then enter the alternate number (with the area code) you wish all your calls forwarded to.
- After you have entered the number, press the # key. You will hear a confirmation tone once the feature has been activated.
- Make sure to deactivate All Call Forwarding in order to answer incoming calls on your home phone. You can do so by dialing *73 on your handset. Wait for the dial tone confirming the deactivation.
- Forward Selected Calls
You can forward selected numbers by dialing *63 on your handset and following the instructions. To deactivate the Forward Selected Calls feature, dial *83 on your hand set.
- Forward Calls When No One Answers
You can activate call forwarding when no one answers by simply dialing *92 and following instructions. When you wish to deactivate this feature, dial *93 on your handset.
- Forward Calls When Busy
For this feature, dial *90 and activate the service. To deactivate; dial *91 (Spectrum, 2020).
FAQs about Call Forwarding
Now that we have detailed the how tos of Spectrum’s own call forwarding system, let’s discuss the common queries that arise when setting up call forwarding.
Call Blocking Services
Several customers are not willing to forward calls in fear of being bombarded with telemarketers and robocalls on their cell phones too. It is for this reason that Spectrum offers free spam and robocall protection to you when you set up call forwarding on your phone. Spectrum uses Nomorobo which successfully blocks robocalls and calls from telemarketers. Additionally, Spectrum offers the free feature of blocking unwanted calls; however, you will need to set it up manually. To block unwanted calls, you will first need to compile a list of all the undesired numbers. Once you have done so, dial *60 to activate the call blocking feature for the blacklisted numbers. To deactivate ,simply dial *80.
There are financial drawbacks to buying Spectrum's service. Spectrum offers a basic home phone plan for $9.99 which includes one landline number, and free features like Voicemail, Call Forwarding, and Call Blocking services like Nomorobo. However, in many states you cannot purchase the basic home phone plan alone. It comes as a package deal with Internet or TV or both, bringing your monthly price up to around $50-$60. And if you wish to add a second home phone number, it spikes the monthly price up a further $20.00. Community Phone's service is substantially cheaper.
Retaining Call Forwarding
If, at any point you wish to cancel your landline service with Spectrum, you will no longer retain your call forwarding feature. It is a feature offered in association with your basic home phone plan and cannot be bought separately.
Option 2: Forward All Calls to an Existing Cell Phone While Cutting The Cord
Community Phone can help you forward all incoming calls from your landline to your existing cell phone. Once call forwarding has been set up -- which will NOT affect the calls you are already receiving on your cell phone -- we will help you end your current landline subscription. By choosing this option, you will have safeguarded your contacts, avoided having to learn and share a new number, and reduced your monthly phone bills by cutting the cord. And, you can complete this process in just a few minutes by filling out our self-transfer form.
Option 3: Transfer Your Calls to a New Cell Phone/Number And Cut The Cord
If neither of these options work for you, Community Phone also offers a third landline transferring service. This service allows you to transfer your current landline number to a new cell phone while simultaneously cutting the cord. By transferring, you get to keep your landline number by making it the number on a new cell phone. The transfer plan will cost you only $20/month. For $29/month, a new cell phone will be included with the plan.
For more information, feel free to give us a call at 1-888-582-4177 or visit our landline forwarding and transferring page here. We will be happy to help: at Community Phone, we treat our customers like family, and our staff is trained to provide you with the best possible customer service. At Community Phone, you receive hands-on help from a team that cares.
Satch. (2019, June 24). Spectrum Community Forums. Retrieved June 6, 2020, from Time Warner Cable: https://forums.timewarnercable.com/t5/Digital-Phone/Call-Forwarding/td-p/162222
Spectrum. (2020, June 5). Handset Calling Features and Star Codes. Retrieved June 5, 2020, from Spectrum - Welcome to Support: https://www.spectrum.net/support/voice/handset-calling-features-and-star-codes/?redirected=true