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Century Link: How to Forward Calls While Keeping Your Number

Century Link: How to Forward Calls While Keeping Your Number

Welcome back, readers! Today we are going to break down call forwarding by CenturyLink for you. CenturyLink provides its services in 36 states within the U.S., meaning several of you are CenturyLink consumers. So if you, like so many of us, are working from home during this pandemic and are working during day as well as night, you may want to take advantage of the call forwarding feature in your plan. The call forwarding feature allows you to stay in touch with your beloved ones constantly. By activating call forwarding, you are always connected, whether at home or on the go.

For CenturyLink landline users, a lot of the information regarding call forwarding can be found online. However, there are several details that are missing and/or not readily available to you (unless you call their customer service department). There is also a wide array of information that you will have to sift through to find what you specifically need, which is why we here at Community Phone have collated and consolidated the information in a precise manner for your ease. If you have been wondering how to set up CenturyLink Forwarding, you need not wonder any more. In this blog, we will be explaining every step you need to take in order to set up and activate the call forwarding feature on your phone. 

Your Options

Before we talk about setting up call forwarding, let us discuss the choices available to you. There are three options which you can avail when it comes to forwarding your calls while keeping your number. Of the three options, which we will shortly be explaining, only one can be explored through CenturyLink. For the other two options, you will have to look outside of your current phone company. Option 1 is to simply forward your current landline number to an alternate phone number (call phone, work phone, etc.). If you avail this option you will have to continue to maintain your landline and hence, the relationship with your current carrier: CenturyLink. If you do not desire that and wish to cut the cord but keep your current number, you can avail Options 2 or 3. Option 2 lets you simply transfer your current landline number to an existing cell phone number, while simultaneously discarding the landline phone. Option 3, also referred to as Call Transferring, lets you keep your current number by discontinuing your landline service and putting that number onto a new cell phone. Options 2 and 3 can be performed easily with Community Phone! 

Option 1: Keep the Home Phone and Forward Calls to A Cell Phone

Step 1: Account Details

When setting up Option 1, you can either call a CenturyLink Customer Service Representative, or you can do it yourself by following the detailed instructions in this article. In order to set up call forwarding through customer service, you will probably need your Account and PIN numbers, the former of which you will find on your bill. The placement of your account number will depend on which of the three types of bills you have (displayed in the pictures below):






You can find your PIN by signing in to the Control Portal here https://control.ctl.io/auth/Login?ReturnUrl=%2f.  Click your username in the top right corner of your page and select My Account. Your PIN should be displayed on the user profile page. However, if you are not an account holder, or are trying to transfer a relative’s landline, you will need to reset PIN. You can do so by calling a CenturyLink Customer Service representative at 866-642-0444 and following their instructions.

You can of course, set up call forwarding yourself by following the instructions described below. 

Step 2: Setting up Call Forwarding

Call Forwarding is a free feature with your CenturyLink Price for Life Internet + Home Phone monthly plan which costs $85/month (before taxes and fee). If you have another plan, there is a high likelihood that you do not have call forwarding as a free feature. If you want the call forwarding feature, you may have to purchase it. But if you do have that plan, you can input the following codes to activate it.

Step 3: Activating Call Forwarding 

You can activate or deactivate CenturyLink call forwarding on your home phone by inputting the following codes:

  1. Forward All Calls 

Through this feature, you will program your calls to ring at another local, long-distance or wireless number of your choice. You will still be able to make outgoing calls while call forwarding is on. Each time a call is forwarded, your phone will make one short ring. To activate Call Forwarding – All Calls, lift the receiver, and listen for the dial tone. Now dial *72 (on your rotary 1172). Listen for a stutter dial tone followed by regular dial tone. Enter the number you want your calls forwarded to. Wait for someone to answer and then hang up. If the phone is busy, or there is no answer then hang up and repeat the first two steps immediately. You will hear two quick tones confirming the activation. To deactivate dial *73 (on your rotary phone dial 1173), and Listen for 2 short tones, then a regular dial tone. Your call forwarding feature has now been deactivated (CenturyLink, 2020).

  1. Selective Call Forwarding

This feature lets you choose which callers can go through to your other number. You can set up a list of 12-15 numbers you want forwarded. To activate, dial *63 on your handset (or 1163 on your rotary phone). Create your list by entering the number(s) you want to forward. Then dial the number you want your calls forwarded to. Once Selective Call Forwarding is on, you will not be able to answer incoming calls from forwarded numbers on your landline phones. If you decide you no longer want a certain number forwarded, you need to delete the number from your forward list or turn Selective Call Forwarding OFF. To deactivate, dial *83 (or 1183 on your rotary phone). Depending on the area you are in, you may hear a message saying: "We're sorry. Your call cannot be completed as dialed”. If you hear such a message hang up and dial *63 (1163 for rotary phones). Now just follow the prompts to deactivate (CenturyLink, 2020).

*FAQs about Call Forwarding 

Now that we have detailed the how tos of CenturyLink call forwarding, let’s discuss the common queries that arise regarding its activation. 

Call Blocking Services

Several customers are not willing to forward calls in fear of being bombarded with telemarketers and robocalls on their cell phones too. It is for this reason that CenturyLink offers spam and robocall protection through calling features like Anonymous Call Rejection and Call Rejection or the third-party application, Nomorobo, all of which block unwanted calls from your home phones. Keep in mind these features will be available for free through certain home phone plans and will be costly with others. 

  • Anonymous Call Rejection

This feature blocks callers who hide their name and number from your caller ID. To turn this feature on, dial *77, listen for a confirmation tone and hang up. To turn it off, dial *87, listen for the confirmation tone and then hang up.

  • Call Rejection

Through this feature you can block unwanted calls by storing up to 15 different numbers on your “Rejection List.” When an unwanted caller tries to get through, a pre-recorded message says you’re not accepting calls. To turn it on dial *60 and follow the recorded instructions. To cancel, dial *80.

  • Nomorobo

This call blocking feature works for those with digital home phones. To set it up:

  • Go to https://www.nomorobo.com/
  • Scroll down the webpage and click “Sign up now!” under the Landlines option
  • Now pick Internet Landline and input your phone number OR choose CenturyLink Digital Home Phone from the carrier list 
  • You will now receive an email from Nomorobo with instructions on how to complete the setup (CenturyLink, 2020).

Steep Prices

Although you get some features with CenturyLink, there are financial drawbacks to buying the service. CenturyLink landlines come in two packages: Basic Home Phone which costs $24.25 a month (before taxes and fee) and Home Phone Unlimited which costs $60 a month (before taxes and fee). The basic plan offers no long distance and no features, hence no call forwarding or call blocking. The basic plan also has an activation fee of $25–$35 (based on your location), spiking the price up to at least $50. Overall, CenturyLink plans are quite expensive, and definitely not the cheapest options out there!

Retaining Call Forwarding

If, at any point you wish to cancel your landline service with CenturyLink, you will no longer retain your call forwarding feature. It is a feature offered in association with your home phone plan and cannot be used separately. Simply put, no landline - no call forwarding. 

Option 2: Forward All Calls to an Existing Cell Phone & Cut the Cord

This option cannot be availed through CenturyLink. In fact, it cannot be availed through most large phone corporations. Through Community Phone, you can forward all incoming calls from your landline to your existing cell phone while discontinuing your landline service. Once Community Phone Call Forwarding has been safely and effectively set up (which will NOT affect the calls you are already receiving on your cell phone), we will help you end your current landline subscription or contract. By availing this option, you will safeguard your contacts, save yourself from the need of learning a new number, and reduce your monthly phone bill, all while keeping the number you love. Plus you’ll be portable!

Option 3: Make Your Current Landline Number A New Cell Phone Number

This process is called Transferring. If you want to transfer your existing landline number to a new phone/cell phone, and then end your landline subscription, Community Phone can handle the entire process for you. The transfer plan will cost you only $20.00/month or $29.00/month with a cell phone included.

Although Options 2 and 3 may appear similar (in that you cut the cord in both), they are not. Through Option 2, you already own an existing cell phone number that you would like incoming calls to your landline forwarded to. In comparison, Option 3 lets you use your current landline number as a new cell phone number. The added benefit of Option 3 is you get to keep all your contacts, but you don’t need to remember multiple numbers. It is entirely a matter of your preference. If you have a cell phone you are familiar and comfortable with, avail Option 2 and have your calls forwarded to it. If you want your landline number on a cell phone and don’t have a cell phone, avail Option 3. Both of these Community Phone options will be much cheaper and easier than maintaining your current subscription with CenturyLink. 

For both Options 2 & 3, you can call us at 1-888-582-4177, or email us at help@communityphone.org and we will handle the entire process for you. All you need to do is:

  1. Input your number here https://communityphone.org/pages/landline-transfer and see if your existing landline number is eligible for the Forwarding or Transferring processes.
  2.  If your number is eligible, you can apply for a Transfer or Forward plan. 

You can check our Forward and Transfer plans here at https://communityphone.org/pages/landline-transfer 

Now simply make your choice and let us know. We care deeply for our customers and hire only the best staff. We spare no efforts in making sure that your experience with our company is nothing short of perfect!







References

  1. CenturyLink. (2020, July 21). Call Forwarding. Retrieved from CenturyLink-home: https://www.centurylink.com/asset/home/help/user-guides/CallForwarding_en.pdf
  2. CenturyLink. (2020, July 21). How to block unwanted calls on your landline. Retrieved from CenturyLink Residential: https://www.centurylink.com/home/help/home-phone/calling-features/block-unwanted-calls-from-your-home-phone.html
  3. CenturyLink. (2020, July 21). Selective Call Forwarding. Retrieved from CenturyLink-Residential: https://www.centurylink.com/home/help/home-phone/calling-features/use-selective-call-forwarding-to-send-specific-calls-to-another.html

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