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AT&T: How to Forward Calls While Keeping Your Number

Today, AT&T stands as the world’s largest telecommunications company. In U.S.A, it is the largest provider of both mobile and telephone services. Ergo, it is not a stretch to say that a huge number of our readers are AT&T customers. If you are indeed an AT&T customer; if you (like so many of us) are working from home during this pandemic, and if there is no rhyme or reason left to your working hours anymore, you may wish to continue reading this article. We will be discussing that call forwarding feature in your AT&T home phone plan which not only allows you to stay in touch with your beloved ones constantly, but also helps you stay connected to your work whether at home or on the go, day or night!

For AT&T home phone users, a lot of the information regarding call forwarding can be found online. However, there are several details that are missing and/or not readily available to you (unless you call their customer service department). There is also a wide array of information that you will have to sift through to find what you specifically need, which is why we here at Community Phone have collated and consolidated the information in a precise manner for your ease. If you have been wondering how to set up AT&T Call Forwarding, you need not wonder anymore. In this blog, we will be explaining every step you need to take in order to set up and activate the call forwarding feature on your phone. 

Your Options

Before we talk about setting up call forwarding, let us discuss the choices available to you. There are three options which you can avail when it comes to forwarding your calls while keeping your number. Of the three options, which we will shortly be explaining, only one can be explored through AT&T. For the other two options, you will have to look outside of your current phone company. Option 1 is to simply forward your current landline number to an alternate phone number (cell phone, work phone, etc.). If you avail this option you will have to continue to maintain your landline and hence the relationship with your current carrier: AT&T. If you do not desire that and wish to cut the cord but maintain your current number, you can avail the Options 2 or 3. Option 2 lets you simply transfer your current landline number to an existing cell phone number, while simultaneously discarding the landline phone. Option 3, also referred to as Call Transferring, lets you keep your current number by discontinuing your landline service and putting that number onto a new cell phone.

Option 1: Keep the Home Phone and Forward Calls to A Cell Phone

Step 1: Account Details

When setting up Option 1, you can either call an AT&T Customer Service Representative, or you can do it yourself by following the detailed instructions in this article. In order to set up call forwarding through customer service, you will probably need your Account and PIN numbers, the former of which you will find in the upper right hand corner of your bill as is displayed in the picture below:


You won't be able to find your PIN (also known as your online passcode) on any bill or invoice. It is given to you by AT&T and is usually pre-selected.  If you’ve forgotten and/or misplaced your PIN, you can reset it yourself. You will first need to visit the myAT&T sign in page. Click on Forgot PIN / Password. Now enter your wireless number and choose “Request Online Password” or “Request 4-Digit PIN”. Now simply select the option “Send PIN / Password”. AT&T will send a text with the temporary info. If you have an AT&T Wireless Home Phone you will receive a call with your info. Enter your temporary info and select “Continue”. Simply follow the prompts to create a new online password or 4-digit PIN (AT&T, 2020).

You can also call 800-331-0500 from your AT&T wireless home phone, or 800-288-2020 from your AT&T home phone and talk to a customer service representative to help you reset your PIN. You have the option of visiting the nearest AT&T store as well (Sideline, 2020). 

You can of course, set up call forwarding yourself by following the instructions described below. 

Step 2: Setting up Call Forwarding

Regardless of the type of landline you have, whether a traditional home phone, a wall phone, or the AT&T Prepaid Wireless Home Phone, you can easily set up call forwarding yourself. If you have a traditional home phone, you can activate All Call Forwarding. If you have a digital home phone, you have three additional options to choose from: Busy Call Forwarding, No Answer Call Forwarding, and Safe Call Forwarding.

Step 3: Activating Call Forwarding 

You can activate or deactivate AT&T call forwarding on you home phone by inputting the following codes:

  1. All Call Forwarding

Through this feature, you will program your calls to ring at an alternate number of your choosing. By doing so, you are choosing to forward all incoming calls to another number. To activate All Call Forwarding, lift the receiver, and listen for the dial tone. Now dial *72. Enter the forwarding number, and then press the # key. All Call Forwarding has been activated. To deactivate, simply dial *73#. Your call forwarding feature has now been turned off.

  1. Busy Call Forwarding

Through this feature you can forward all incoming calls to another number when your line is busy. Your calls will be forwarded to voicemail if the call goes unanswered. To activate, dial *90, enter a forwarding number, then press #. To deactivate, dial *91#.

  1. No Answer Call Forwarding

By activating this feature you can send missed calls to voicemail or another phone number. Simply dial *92 and then enter the number you want your calls forwarded to. After you are done entering the number, press the # key. No Answer Call Forwarding has been activated. To turn it off, or to deactivate the feature, dial *93#.

  1. Safe Call Forwarding

This feature lets you forward incoming calls to voicemail or another number in the event of a service disruption, such as a network or power outage. To turn it on dial *372, enter the number you want your calls forwarded to, and then press the pound (#) key. To turn it off, dial *373# (AT&T, 2020).

*FAQs about Call Forwarding 

Now that we have detailed the how tos of AT&T call forwarding, let’s discuss the common queries that arise regarding AT&T calling features. 

Steep Prices

Although you get some calling features with AT&T, a lot of these calling features depend on the type of home phone plan you have and which state you live in. The pricing may vary too, depending on where you live and what services you’ve purchased from AT&T. The standard price for just the landline service with unlimited minutes is $26.99 (before taxes and fee). Not too bad, but the moment you add on another service the price rises exponentially. Adding a monthly subscription of internet (1000 Mbps) brings the price to a whopping $89.99/month. Add to that entertainment TV, it’s $99.98/month (McLean, 2020). The more (or different) services you add, the higher the price goes. Overall, AT&T plans are quite expensive, and definitely not the cheapest of options out there!

Call Blocking Services

Several customers are not willing to forward calls in fear of being bombarded with telemarketers and robocalls on their cell phones too. It is for this reason that AT&T offers spam and robocall protection through calling features like Anonymous Call Rejection and Call Block/Screening. Keep in mind these features will be available for free through certain home phone plans and with charge for others. They also cannot block all or even a large number of unwanted calls from your landline.

  • Anonymous Call Rejection

This feature blocks callers who hide their name and number from your caller ID. To turn this feature on dial *77#. You will hear an announcement informing you that the feature has been activated. To turn it off, dial *87#.

  • Call Block/Screening

Call Block (or Call Screening) allows you to block calls from up to 10 phone numbers within your local calling area for a monthly rate. It is not a free feature that comes with your monthly plan. To turn it on press *60 on your home phone. If prompted, press 3 to turn the feature on. To turn this feature off dial *80 on your home phone. If prompted, press 3 to turn the feature off (AT&T, 2020). If you have a digital phone you can block individual unwanted inbound calls by dialing *61. You can prevent calls from up to 100 numbers . To cancel this feature, dial *80 (AT&T, 2020).

Retaining Call Forwarding

If, at any point you wish to cancel your landline service with AT&T, you will no longer retain your call forwarding or call blocking features. They are offered in association with your home phone plan and cannot be used separately. Simply put, no landline - no call forwarding. 

Option 2: Forward All Calls to an Existing Cell Phone & Cut the Cord

This option cannot be availed through AT&T. In fact, it cannot be availed through most large phone corporations. Through Community Phone, you can forward all incoming calls from your landline to your existing cell phone while discontinuing your landline service. Once Community Phone Call Forwarding has been safely and effectively set up (which will NOT affect the calls you are already receiving on your cell phone), we will help you end your current landline subscription or contract. By availing this option, you will safeguard your contacts, save yourself from the need of learning a new number, and reduce your monthly phone bill, all the while keeping the number you are comfortable with. Plus you’ll be portable!

Option 3: Make Your Current Landline Number A New Cell Phone Number

This process is called Transferring. If you want to transfer your existing landline number to a new phone/cell phone, and then end your landline subscription, Community Phone can handle the entire process for you. The transfer plan will cost you only $20.00/month, or $29.00/month with a cell phone included.

Although Options 2 and 3 may appear similar (in that you cut the cord in both), they are not. Through Option 2, you already own an existing cell phone number that you would like incoming calls to your landline forwarded to. In comparison, Option 3 lets you use your current landline number as a new cell phone number. The added benefit of Option 3 is you get to keep all your contacts, but you don’t need to remember multiple numbers. It is entirely a matter of your preference. If you have a cell phone you are familiar and comfortable with, avail Option 2 and have your calls forwarded to it. If you want your landline number on a cell phone and don’t have a cell phone, avail Option 3. Both of these Community Phone options will be much cheaper and easier than maintaining your current subscription with AT&T. 

For both Options 2 & 3, you can call us at 1-888-582-4177, or email us at help@communityphone.org and we will handle the entire process for you. All you need to do is:

  1. Input your number here https://communityphone.org/pages/landline-transfer and see if your existing landline number is eligible for the Forwarding or Transferring processes.
  2.  If your number is eligible, you can apply for a Transfer or Forward plan. 

You can check our Forward and Transfer plans here at https://communityphone.org/pages/landline-transfer

Now simply make your choice and let us know. We care deeply for our customers and hire only the best staff. We spare no efforts in making sure that your experience with our company is nothing short of perfect! 

References

  1. AT&T. (2020, July 24). Call Block/Screening. Retrieved from AT&T-Support: https://www.att.com/support/article/local-long-distance/KM1010645/
  2. AT&T. (2020, July 24). Phone calling features and star codes. Retrieved from AT&T - Support: https://www.att.com/support/article/u-verse-voice/KM1000459/
  3. AT&T. (2020, July 24). Phone calling features and star codes. Retrieved from AT&T-Support: https://www.att.com/support/article/u-verse-voice/KM1000459/
  4. AT&T. (2020, July 24). Reset your AT&T Prepaid PIN or Online Password. Retrieved from AT&T Support: https://www.att.com/support/article/my-account/KM1051062/
  5. McLean, M. (2020, July 1). AT&T Home Phone. Retrieved from MoneySavingsPro: https://www.moneysavingpro.com/home-phone-service/att-voice/
  6. Sideline. (2020, July 24). Porting your Number from AT&T. Retrieved from Support- Sideline: https://support.sideline.com/hc/en-us/articles/208665336-Porting-your-Number-from-AT-T

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