Making and receiving calls is second nature, but have you ever wondered what defines an outgoing call?
Whether you're using your phone for personal or business purposes, understanding the difference between outgoing, incoming, and canceled calls can help streamline communication.
In this guide, we break down everything you need to know about outgoing calls and why they are crucial for businesses looking to stay connected with customers.
What Does Outgoing Call Mean?
An outgoing call is a call made from your company to a client or potential client. In this context, you are the caller, and the person you call is the recipient or receiver.
For example: When you call a customer service hotline or place an order over the phone, those are outgoing calls. The person who initiates the call is the caller, regardless of who pays for the call.
Outgoing vs Incoming Calls
If someone calls you and you answer that call, it is an incoming call. Likewise, If a company calls you to offer services or conduct a survey, those are incoming calls.
Outgoing and incoming calls get charged differently. In most cases, the caller pays for outgoing calls while the recipient pays nothing. However, it can also vary depending on phone plans and contracts.
For example, when you call a toll-free number, you will not be charged though you are the caller.
Incoming calls appear as notifications on your phone screen with the caller's name or number. You can decide whether to answer the call or decline it. On the other hand, outgoing calls require you to dial a number before connecting with the recipient.
When someone calls your business, and you miss answering their call for whatever reason, such calls become missed calls.
Difference Between Outgoing and Cancelled Calls
A canceled call occurs when you try to make a call but end up canceling it before it connects with the recipient. This may happen if you dial the wrong number or change your mind about making the call. You may also have a canceled call if the call goes to voicemail or if the recipient declines or doesn't answer your call.
The main difference between an outgoing and a canceled call is that an outgoing call successfully connects with the recipient, while a canceled call does not.
Why Are Outgoing Calls Important for Businesses?
Outgoing calls are crucial for businesses as it allows them to reach out to their customers and potential clients.
- Companies can conduct market research, offer services, advertise products, and address customer concerns by making outgoing calls.
- Many companies have departments dedicated to making outgoing calls, such as telemarketing and sales teams.
- Additionally, businesses often use caller identification technology to ensure that their outgoing calls are tracked and recorded for analysis.
FAQs
What is an outgoing call vs. an incoming call?
An outgoing call is a phone call you make to someone else, while an incoming call is a phone call that someone makes to you.
What does an outgoing call mean when they don't answer?
When someone does not answer an outgoing call, it probably means they missed it or chose to ignore it as they do not want to answer.
What is an outgoing message?
An outgoing message is a text or typed message sent to one or more recipients from your phone or messaging service.
Conclusion
Outgoing calls are essential to staying connected with friends, family, and clients. Community Phone offers the best features and benefits to make your calling experience more efficient and convenient.
Consider switching to Community Phone for all your outgoing call needs and begin to enjoy top-quality phone service.