When customers call a call center, they expect immediate solutions. Quick and seamless communication, without keeping the customer waiting, are gospels on which call centers operate. Customer support and call centers are supposed to be operational 24/7 without disruption.
How can the best phone systems for call centers help your business? Call centers deal with several challenges - too many tools, agents not retaining information, performance issues, and attrition.
Knowing what the market offers is essential when choosing the best call center phone system, as too many tools can confuse your employees, leading to a dip in your service levels. As call center phone systems are abundant, selecting the best one might be challenging.
The Best Phone Systems For Call Centers
1. Community Phone
Community Phone is the best call center telephone system in the U.S that works off of cell towers, eliminating the need for an internet and copper connection. Substantial coverage in rural and low-reception areas, cost-effective plans, business calling features, and 24/7 reliable customer service make Community Phone stand out from competitors.
2. AirCall
Aircall offers cloud-based call center services to make outbound and receive inbound calls. The AirCall phone system doesn’t require special equipment.
It works with all modern tools you'll need to integrate according to your business plan. It’s a good cloud-based phone system for contemporary businesses to connect with, such as sales teams, support teams, and growing companies.
Features
- Virtual call centers based.
- Call recording, call routing, and Voicemail
- Analytics such as call whispering and call center analytics
- Advanced level of CRM integrations.
Requirements
Aircall requires only one thing to set up and be functional; a stable internet connection. No expensive equipment is needed.
Pricing
Aircall phone system provides two packages; Essential for $30 and Professional for $50. Other than that, you can also go for the custom price packages.
3. CallHippo
CallHippo is an ideal choice for the sales and support teams in small and large business organizations. Regardless of how big or small a business you're running, it caters to serve from small start-ups to enterprises.
Features
- Skill-based routing
- Paid Add-ons
- Call Scripting
- Power dialer
Requirements
- Requires 64Kbps upstream and downstream speed for each concurrent call
- Plus, a minimum of 1 Mbps of internet connection for each person handling calls.
Pricing
CallHippo offers 10 days of free trials, and the paid subscription plans start from $16 for bronze to $24 for silver and go up to $40 for platinum, depending on the features and offerings.
4. Ooma Business
Ooma business is the cheapest VoIP service available in the market. Its offerings are limited, missing some advanced features - Artificial Intelligence, an intuitive User Interface, and Integration with other tools.
However, it’s the perfect phone system for startups and mid-size enterprises emerging on a small scale.
Features
- Video Conference
- SMS Messaging Support
- Functional with Analog phones
- Low International calling rates
Requirements
- Stable internet connection
- Home phone
Pricing
- Ooma Office of $19.95/User
- Ooma Office Pro of $24.95/User
- Ooma Enterprise Package of $27.99/User
5. Verizon
Contact Center solutions from Verizon provides cloud-based call center services like many other modern phone system software, and you can integrate it with multiple tools.
It gives the consumers plenty of options to reach out to the agents via phone, SMS, and email.
Features
- Premium Integrations (CRM)
- Meeting Host
- Blue Jeans Guests Access
Requirements
- High Bandwidth Internet Connection
- Low Latency
Pricing
- One Talk Standard of $15/month
- One Talk Plus of $19/month
- One Talk Pro of $29/month
6. AT&T
AT&T is the giant in the industry and is not behind any competitor providing call center telephone systems. AT&T offers a phone system that converts your typical analog phone into one device – killing the hassle of connecting too many wires in the different devices.
The subscription plans favor startup small businesses to midsize companies.
Features
- Call Recording
- eFax
- Smart Integrations
- Works with the Microsoft Team
Requirements
- Special Equipment
- Wires to Connect Devices
Pricing
- Basic Unlimited Starter of $35
- Unlimited Performance of $40
- Unlimited Elite of $50
7. Nextiva
Nextiva is a reliable call center telephony system compatible with small businesses to large-scale organizations. Other than the conventional and necessary VoIP feature, it offers multiple other features, such as faxing, team chat, and deep tool integration. The ultimate automation makes the high volume call handling more manageable and saves employees' expenses.
Features
- Custom Integrations
- Integrations with Microsoft Teams
- Call Recording
- Video Conference Recording
Requirements
100 Kbps (Mpbs 0.1) Bandwidth
Low Latency of 70 Milliseconds
Pricing
- Basic Plan of $18.95
- Pro Plan of $22.95
- Premium Plan of $32.95
8. RingCentral
RingCentral has been rated the No.3 VoIP call center telephony system software among its competitors. Its extensive offerings cater to the needs of small businesses and large enterprises. Apart from the primary VoIP offerings, it offers multiple other premium features.
Features
- Real-time Analytics
- Audio Conference Recording
- Deep Integration with Microsoft 365 and Google Workplace
Requirements
- 1.0 Mbps Upload and Download speed
- 1.0 Mbps speed for one Video conference
- 1.5 Mbps speed for more than one Participant
Pricing
- Basic Plan of $19.99
- The standard of $27.99
- The premium of $34.99
- Ultimate of $49.99
9. 8x8
If you want to incorporate the call center telephony system into your business model without dealing with the hassle of wires, 8x8 is the one you should be looking for. It offers a hassle-free installation of the phone system and all the necessary features for providing the best customer service.
8x8 has a reliable and user-friendly interface that’s easy to get used to within no time.
Features
- Automatic Call Routing
- Advanced Call Management
- Call Analytics
Requirements
- Desk Phone
- Stable Internet Connection
Pricing
- Basic Plan of $14
- Custom Plans
10. Spectrum
Spectrum is known for its cloud-based VoIP services across the world. It’s a reliable solution to avoid dealing with wires. Apart from the accessible installation spectrum offers, the pricing plans are good.
Features
- Video Conference
- Contact Center
- Available for plenty of platforms, including Windows, macOS, iOS, and Android
- Real-time Messaging and File sharing Requirements
- Minimum Bandwidth Requirements are 1.5 Mbps down and 384 Kbps up
- Phone desk, Headset, and Computer
Pricing
- Basic Plan of $15
- Pro Plan of $24
- Premium Plan of $44 10.
Spectrum offers a custom pricing plan that suits your business operations requirements.