Are VoIP Phone Systems Your Best Option?
Looking to cut your business costs by adopting a Voice over Internet Protocol (VoIP) phone system? These days, many businesses are — and with good reason.
VoIP technology providers frequently advertise benefits like:
- Cheaper costs for set-up, management and calls than traditional landline and cell phone options
- Portability, since, to use VoIP, all you need is a stable internet connection
- Increased productivity, since VoIP technology can easily integrate with your current software
So, what’s not to love? Well, as it turns out, a few important things that could have a negative impact on how your business operates.
That’s why, in this post, we’re going to look at a few reasons you may want to avoid switching to a VoIP Phone System. We’ll then also provide some insight into what we think is a much better option. To skip ahead and see that option, click the button below.
#1 Time-Consuming to Set-Up and Learn
Your schedule’s already packed. But once you adopt a new VoIP phone system, you’ll need to carve out some extra time. For what?
Well, setting up VoIP phone systems usually involves time-consuming tasks like recording new greetings, uploading them to the cloud, and training your employees to use the new functions and interface — just to name a few.
You’ll also need to consider how comfortable you and your team are with learning how to use new technology. Using VoIP phone systems may sound easy on paper, but it’s not for everyone. If even just one team member falls behind, your business’s efficiency could pay the price in the short and long term.
#2 Expensive Reliance on Internet
It’s true — VoIP phone systems do tend to be much cheaper than a standard Public Switched Telephone Network (PSTN). But, often, there’s one additional thing missing from the prices offered by most VoIP providers. And that’s the cost of needing an expensive high-quality, high-speed internet connection.
Why is this needed? Because VoIP phone systems will consume a lot of your internet connection’s available bandwidth. If your current internet connection isn’t up to par, you risk frequent glitches, choppy audio, dropped calls, and, consequently, frustrated employees and customers alike.
#3 Restricted Mobility
VoIP phone systems are typically favored for their increased mobility. So, why are we saying restricted mobility here? Well, because that mobility is still dependent on your team having a reliable, high-speed internet connection. That means if the internet connection fails or your power suddenly goes out then you can expect all of your calls to fail as well.
Plus, some VoIP providers don’t allow you and your team to make and receive calls from your business number unless you’re at the office. With the current trend toward increased remote work, that’s an issue that deserves strong consideration.
#4 Limited Customer Support
We’re sure you know that with new technology almost always come new questions and issues that you’ll need help to troubleshoot. Unfortunately, this is where a lot of VoIP service providers fall short.
Some providers only offer phone support, or, in the case of free VoIP service providers like Google Voice, community forums. When your business has an urgent issue that involves communicating with your team or clients, you know that just isn’t going to cut it.
A Better Option
So, if a VoIP phone system isn’t the best option for your business, what is?
Well, you can get all the benefits of a VoIP phone system — easy set-up, easy scaling — at equal or lower prices than most providers, without reliance on an internet connection and with the entire set-up process handled for you. It also comes with full mobility and a robust team of US-based customer support available to take your questions over the phone, email or live-chat. How?
By signing up for Community Phone. Unlike VoIP technology, we don’t use a web-based interface, so there is no learning curve with our phone system. Your employees will be able to dial out from your business number on their personal or business phones from anywhere, anytime — just like they would place any call. It’s really as easy as sounds.
Want to know more about how our service can help your business quickly and easily transition to a new phone system that keeps your business running smoothly?