Auto attendant systems help streamline customer service by routing calls to the correct department or providing quick answers to frequently asked questions.
Customers look for simplicity, 24/7 support, and quick solutions or information when they call a business. Complex menu options, long hold times, and incorrect call transfers can prompt them to take their business elsewhere. While customers hang up if their calls are not answered or routed correctly, inappropriate auto- attendants frustrate them.
This article will review the best auto attendant systems to help you choose one that caters to your business and end-user needs and enhances your brand reputation.
What is an Auto Attendant Phone System?
An auto attendant system routes incoming calls to different extensions specified by callers without the assistance of a human operator. It relies on interactive voice response and helps route the customer’s call to the right person or department or answer frequently asked questions. On occasion, auto attendants ask customers to push buttons to understand their inputs, while others respond to voice commands.
1. Community Phone: The Best Auto Attendant Phone System for Your Business
Community Phone is The best business phone service provider in the U.S. Its wireless Community Phone Base connects to cell towers in your area, eliminating the need for internet or copper wires. The company boasts strong coverage and crystal clear voice quality in rural areas.
With ZERO installation cost, NO contracts, NO hidden charges, cost-effective custom plans, 14-day risk-FREE trial, a variety of business features, and customer-friendly cancelation policies, Community Phone is just what your business needs!
How to Setup Community Phone’s Auto Attendant
Simplify customer service, free up your personnel and distribute their bandwidth to other tasks, and enhance your company's reputation with Community Phone’s customizable multi-level auto attendant.
You don’t have to push a million buttons or access several menus to set up the auto attendant. Community Phone will take care of that for you! Record your custom greeting and menu, upload it to the dashboard, and the company will take care of setting up the attendant for your business. You can also discuss your options with your Community Phone account manager, who will happily set it up for your business.
Talk to a business specialist to learn how Community Phone’s business landline service can add value to your business!
2. Nextiva
Nextiva is a corporate phone software that allows teams to communicate with their clients and colleagues. Small businesses frequently use it as their go-to platform for voice-over-internet-protocol (VoIP) services.
Their features include:
- Unlimited domestic calls
- Fax
- Visible voicemail
- auto attendant capabilities and
- Collaboration
It offers three price options: Essential, Professional, and Enterprise. When billed annually, a monthly fee for accounts with one to four users starts at $23.95. Rates differ according to the number of users per account and the subscription term.
3. Dialpad
Dialpad is a cloud-based platform that provides online business communication, a contact center, video conferencing, and sales dialer capabilities. Dialpad is ideal for small teams with remote workers. Using various cloud services, small teams with remote workers can easily stay connected and collaborate on important business communication tasks from anywhere in the world.
Their features include:
- Voicemails
- Faxes
- Virtual meetings across devices with the all-in-one communication platform
- An international phone number
- A personalized voicemail greeting
Dialpad has three plans: Standard, Pro, and Enterprise, with prices starting at $15 per user per month on an annual subscription. All Dialpad pricing tiers include unlimited calls.
4. Ooma
Ooma is a business phone system that provides voice-over-internet-protocol (VoIP) solutions. It includes a variety of essential calling capabilities for small organizations, particularly when upgrading to an Ooma Office tier. It's an excellent option for small teams seeking a cost-effective solution.
Their features include:
- Free Porting
- International Calling Options
- Extensive Hardware & Software Support
- UCaaS Features
- 7-Digit Dialing
Ooma pricing tiers feature five options. With monthly per-user Ooma price starting at $9.99, all tiers provide unlimited calling inside the United States, but contacting nearby territories such as Canada and Mexico requires the Premier plan or a business plan.
5. 8X8
8X8 is a cloud-based multichannel contact center solution that offers voice, chat, and video services. It improves agent performance and corporate communications by integrating deep customer data, team messaging, and customer relations management (CRM).
Their features include:
- An auto attendant
- Call queues, Call forwarding
- Ring groups
- Call barge
- Call transfer
- Call park.
The company has three contact center pricing options: X6, X7, and X8. The X6 plan includes basic functionality and statistics, while the X7 has automated voice and digital interactions and costs $85 per month each. Its most expensive plan, X8, includes quality management and comprehensive analytics and monitoring functions.
6. Phone.com
Phone.com is a voice-over-internet-protocol (VoIP) business phone system with many features. It is a suitable VoIP phone solution for individuals and medium-scale enterprises in the healthcare profession.
Their features include:
- Call Handling
- Conferencing
- Phone apps
- Simple User interface
- And Live Receptionists
Phone.com offers three monthly or annual memberships for managing a team of 25 persons, with the 26th person costing $8.99. You can save money by choosing between metered and unlimited plans to meet the demands of individual team members.
7. Ring Central
RingCentral is a cloud-based VoIP communications system. RingCentral is a prominent player in the unified communications market, offering services like voice calls, messaging, conferencing, online meetings, collaboration, and connection with other corporate software (such as customer relationship management systems).
Their features include:
- VoIP calling
- Team chat
- Software integration
- Business phone
- HD video calling
- And toll-free numbers
Four primary pricing levels fit different business sizes: Essentials, Standard, Premium, and Ultimate. The Essentials option is the most affordable, costing $19.99 per user monthly. This package includes one dedicated phone number per user.
8. Verizon
Verizon provides business phone systems with multi-level auto attendant options.
Their features include:
- Call Monitoring
- Call Recording
- Call Routing
- Employee Directory
- IVR / Voice Recognition
- Virtual Call Center
- Web Conferencing
Pricing Begins At $35 per month; its premium plans to scale with your business, combining a wide range of phone functions and unified communications.