Community Phone began when a friend walked into a competitor’s retail store with an email problem. Instead of helping her learn more about her email, their rep sold her a $1,000 cell phone she did not need. Our founder decided they could no longer stand by while their friends continued to be mistreated by larger telecommunications companies. They decided to found their own, dedicated to outstanding customers support. Since its founding, Community Phone has helped people save over $1,200,000 on cell phone plans, spread to more than 47 states, and profiled dozens of groundbreaking members in our newsletter. We are improving everyone’s relationship with technology, one person at a time.

Above all we believe in treating our members with respect. We hope to do this every step of the way, from handling the switch from your old carrier all the way to flying new phones across the country to help with an emergency. We strive for simplicity, so our bills are fair, clear, and consistent. If anything needs to change, we will notify you ahead of time. Most importantly, as our name denotes, we value community. We are hoping to make personal communication personal again by bringing our creative and kind members together. We do this virtually in our newsletter spotlights, introducing a talented member each and every month, and we do it in person at our Harvard Square shop, where members are invited to have a free coffee or tea, explore our exhibit featuring Cambridge as a centerpiece of telecommunication history, and borrow a book from our community library.

We are a full-service cell phone company, dedicated to creating an outstanding customer experience for each of our members. This experience includes handling every aspect of the switch from your old carrier on your behalf, offering coverage on three of the four largest nationwide networks, never having to wait on hold or talk to a robot, and having a customer service representative meet you wherever is convenient to you if there is ever a problem. We also happen to be the first-ever cell phone company based in Massachusetts. Our customers tend to be people who use their technology to create rather than consume. They write books, design jewelry, and run companies. To showcase their work, we publish a monthly member spotlight. In the past these spotlights have included a former CEO of KFC, an award-winning novelist, and a lecturer at Harvard University. Our mission is to help our customers thrive, removing the pain of the traditional telecommunications experience and replacing it with a truly welcoming and encouraging relationship with technology.

We understand. And that's why we make it just as easy to leave as it is to join. We have a 60-day money back guarantee, and will help you move back to your old carrier just as we've helped you move to us. 

Also, we now offer free trials on throwaway numbers. We activate a SIM card with a random number, send it to you in the mail, and you put it into your phone. If it isn't satisfactory, you can put the old SIM card back in and throw away the one we sent you. 

You will always be able to keep your phone number. However, your current phone may not be compatible with our network. Please give us a call to find out if your phone will work. If you do need to get a new device we give you a set of options that is suited to your needs. If in Boston, we will then bring the new device to you and transfer all of your contacts, pictures, videos, and apps over to the new device free of charge. Otherwise, we can do this over the phone.

We have your back.

Yes. If an existing customer refers you, both of you get a free month of service up to $75 each. 

No problem! If you're in the US or the UK, select priority shipping in your checkout cart; you’ll have to cover the difference in shipping cost, but we are sure it will be worth it.

Shipping and return shipping are free to all 48 states! International shipping is available, but the postal charge will be passed on to you.  

We try to fulfill orders very quickly; that said, please email us at help@communityphone.org  and we’ll find a good solution. If you’re just getting cold feet, hang on until you can give our service a try–we think you’ll love it and if you don’t, you can always send everything back for free within 60 days of purchase and we'll help you move back to your old carrier (device purchases cannot be returned after 30 days). 

We allow returns in many circumstances.  We have a 30-day warranty on all devices, but it does not cover physical damage.  See our terms of service page for more information.

If you are already a Community member, we will likely take back your current device and contribute the trade-in value toward your next device.  This all depends on the condition of your device.  Contact us for more information.  We do not offer exchanges for non-members.

We offer a wide variety of devices, including Androids and iPhones in new and refurbished condition.  Check our Phones page to see many of our most popular devices.  If you'd like a phone that's not listed there, contact us, and we can likely order it for you!

We offer many plans, on three different networks.  Check out our Plans page to see many of our most popular plans.  If none of our listed plans seems like a good fit, contact us, and we can likely find one better suited for you.

We sell our phones and chargers at wholesale cost. What we pay for them is what we charge our customers. As a result, we are only willing to offer this service to people who currently use our networks for service, which is our core business. 

We offer international calling to hundreds of countries. Please see the below pricing table for our rates. Sometimes, if you you are calling a landline number, it can be included for free in your existing service. The below table is a "worst case" scenario, and if you plan to be regularly calling internationally, please reach out to us and we can provide more accurate information. 

We support roaming service in more than 100 countries, so if you are a customer with travel plans, please be in touch with help@communityphone.org in order to make sure we can serve you abroad. 

Our U.S. based customer support without transfers is open from 10am-7pm EST Monday through Friday and from 11am-6pm EST on Saturdays. Our email and chat support are open 24/7, though responses may be delayed during non-business hours. 

Yes, our large GSM network supports Wifi calling and we would be delighted to make sure you can get it working. 

Yes! Anyone above 65 years old gets 5% off their bill for life. This is eligible to be redeemed on all plans except the unlimited data plan. 

Absolutely!  While other carriers leave you to handle the switch and set-up yourself, we will manage it for you.  This includes interfacing with your previous carrier to port your number, transferring your data to a new device (photos, contacts, apps), setting up voicemail, and ensuring that you keep things as consistent as possible.  That way, the choice to join Community Phone can be effortless!

We accept payment via card (Credit or Debit) and will soon offer automatic bank withdrawals.

Yes!  Just let us know that you'd like to pay automatically each month, and we can easily set it up for you.

Refunds can take up to 5 business days.  

Whenever we issue a refund, we refund the payment method used in the initial purchase.  In some circumstances, we also provide refunds via check if preferred.