Above all we believe in treating our members with respect. We hope to do this every step of the way, from handling the switch from your old carrier all the way to flying new phones across the country to help with an emergency. We strive for simplicity, so our bills are fair, clear, and consistent. If anything needs to change, we will notify you ahead of time. Most importantly, as our name denotes, we value community. We are hoping to make personal communication personal again by bringing our creative and kind members together. We do this virtually in our newsletter spotlights, introducing a talented member each and every month, and we do it in person at our Harvard Square shop, where members are invited to have a free coffee or tea, explore our exhibit featuring Cambridge as a centerpiece of telecommunication history, and borrow a book from our community library.
We are a full-service cell phone company, dedicated to creating an outstanding customer experience for each of our members. This experience includes handling every aspect of the switch from your old carrier on your behalf, offering coverage on three of the four largest nationwide networks, never having to wait on hold or talk to a robot, and having a customer service representative meet you wherever is convenient to you if there is ever a problem. We also happen to be the first-ever cell phone company based in Massachusetts. Our customers tend to be people who use their technology to create rather than consume. They write books, design jewelry, and run companies. To showcase their work, we publish a monthly member spotlight. In the past these spotlights have included a former CEO of KFC, an award-winning novelist, and a lecturer at Harvard University. Our mission is to help our customers thrive, removing the pain of the traditional telecommunications experience and replacing it with a truly welcoming and encouraging relationship with technology.
