Many customers feel that Phone Power VoIP's service standards have decreased drastically. Customers have taken to social media to voice concerns over auto-renewal without consent, unfriendly cancelation policies, rude and unhelpful customer support, and inconsistent connectivity. Though Phone Power offers cheap VoIP services, customers are looking for alternatives as they are okay paying more for better service.
This article discusses the drawbacks of a Phone Power VoIP landline, the best alternative, and how to switch providers. Read on!
Drawbacks of Phone Power VoIP
1. Buggy Features
Several customers claim that several Phone Power VoIP features are buggy and do not work as intended. Customers have complained about having severe problems getting the simultaneous ring and voicemail-to-email features to work for them.
2. Long Wait Times to Contact Support
Customers complain that it takes at least 20 mins or more to reach a tech support rep when they need assistance.
3. Rude and Unhelpful Customer Support
Customers claim across several forums that Phone Power reps always find fault with the customer or their internet service instead of working with them to resolve an issue. This attitude has driven several customers away from the company.
4. Auto-renewal Without Consent
Several customers have been displeased as the company auto-renews connections without seeking the customer's consent. This auto-renewal forces them to stay with Phone Power despite having patchy service and wanting to switch providers.
5.Unfriendly Cancelation Policies
The company may or may not cancel a contract mid-way. Several Phone Power customers claim that though the company cancels service, they do not refund the amount for the remaining unused duration of the contract. One customer even claimed that the company billed him and reported him to collections and credit reporters after he showed proof of cancelation, which does not speak highly of the company's business practices.
6. Questionable Reliability
Your Phone Power VoIP phones will go down:
- If you or the company have a power outage
- Phone Power has internet issues
- Network outages
- Scheduled or unscheduled maintenance
These issues make Phone Power’s VoIP phones highly unreliable if you want to stay connected with loved ones or emergency services.
7. Your VoIP Number May Be Marked as Spam
VoIP numbers are the highest source of unwanted calls. Studies have shown that over 66% of high-risk and 61% of nuisance calls originate from VoIP numbers.
A Phone Power VoIP number may sometimes lead to your number being mistaken for spam and blocked. Your loved ones and friends may ignore your call, fearing spam.
8. Phone Lines Down During Power Outages
Phone Power’s VoIP lines will go down during a power outage. Investing in a battery backup unit can be an option, but it is expensive and is not the perfect solution. Backup power units can help you only if you have a power outage, but if Phone Power has an outage or other issues, your phone lines will be down.
9. Safety and Security Issues
Using Phone Power’s VoIP phone will make you vulnerable to hacks, attacks, malware, and internet-related threats. Hackers may intercept your data when you use the internet for communication, leading to data and identity theft.
For example, you may be liable for credit cards, expensive purchases, and loans you never took.
10. Poor Call Quality
The call quality and clarity on Phone Power’s VoIP phones depend on your internet connection's strength. Internet speeds depend on various factors like network congestion, time of the day, your device, surrounding vegetation, etc., and are inconsistent throughout the day. This fluctuation can lead to call drops, latency, and poor quality.
11. Installation Costs and Challenges
Phone Power must install internet lines at your home to provide landline service. The expertise required for the installation and the company's customer response will determine the speed and accuracy of the installation and the subsequent working of your phones. Be ready to face several technical issues if the installation is incomplete or incorrect.
12. Challenges With Emergency Tracking
First responders, especially 911, cannot trace your location accurately if you make an emergency call from Phone Power’s VoIP phone. Since the information comes from an IP address with no GPS data and is not from a physical address or cell tower, location tracking becomes difficult.
Community Phone - The Best Alternative to Phone Power VoIP
Community Phone is the best wireless home phone service in the US, revolutionizing traditional landlines to combine reliability, flexibility, and excellent features. Its wireless landline base connects your home phone to local cell towers, eliminating the need for high-speed internet to make or receive calls.
The company provides solid coverage across 99% of the US for you to experience excellent connectivity and superior voice quality in rural and low-reception areas.
Enjoy unlimited nationwide calling, features like spam call blocking, call forwarding, call waiting, voicemail, 3-way calling, and more at affordable prices. With US-based support, no hidden charges, and flexibility, Community Phone is the best landline service.
How It Works
The Community Phone landline base does not tie your phone to the internet as it works off resilient cell towers. The company's partnership with nationwide carriers and the unique design of the landline base ensure connectivity across 99% of the U.S., including rural areas. The built-in antennas on the base amplify signals from mobile towers to ensure superior voice quality in low-reception areas.
The 12-hour backup battery in the base ensures your phones continue working during a power outage or blackout in your area.
What Makes Community Phone better than Phone Power VoIP?
Here are some salient Community Phone features that make it better than VoIP providers:
1. Connectivity
Community Phone has partnered with nationwide carriers to ensure coverage across 99% of the U.S. Since the wireless landline base does not need an internet connection to work, you will not face issues such as call drops, jitter, or latency.
2. Reliability
Resilient technology has made Community Phone landlines the most reliable option to stay connected with loved ones and emergency services. Their landline base works off resilient cell towers with power backups to support them during a massive outage. The base also has a 12-hour backup battery that keeps your phone working during a power outage or blackout in your area.
3. Security
Since Community Phone does not tie your landline to the internet, it does not leave you vulnerable to hacks, attacks, data, or identity theft. You get an additional layer of security as the wireless landline cannot be wiretapped like conventional landlines.
4. Call Quality
Community Phone has partnered with carriers nationwide to ensure robust coverage and clear voice quality in rural areas. The landline base has built-in antennas that amplify mobile signals to ensure crystal-clear voice quality in poor-reception areas.
5. Geographical Limitations
Community Phone's landline service covers 99% of the U.S., including rural areas, making geographical limitations and the monopoly of certain carriers a thing of the past. You can take your Community Phone landline anywhere in the US, as all you need is a power outlet and a phone to have a landline.
6. Flexibility
Community Phone's partnership with nationwide carriers and the unique landline base design ensure excellent voice quality and connectivity across 99% of the U.S. Experience extreme flexibility with your Community Phone landline, as you can take it anywhere without changing the number. Plug it into a power outlet and a phone, and your landline will work as well as new!
7. Installation
You do not need a technician or advanced skills to install your Community Phone landline. You can set up your landline in 30 seconds with the following steps:
1. Unwrap the landline base
2. Connect the base to a power outlet. Do not turn it on yet.
3. Hook your phone to the base per instructions in the manual (Phone 1/Phone 2 port)
4. Toggle the ON/OFF switch to the ON position
5. Turn on the power and wait for 5 mins. Once the base finishes setup, make a test call to ensure your phone works as intended.
8. Emergency Tracking
First responders can easily track your location in an emergency, as they can trace the data originating from the cell tower and zero in on your location.
9. Hardware
You don't need fancy equipment for your Community Phone landline, except the landline base and a SIM. You will receive the SIM with the base when you sign up with Community Phone.
The landline base is compatible with all phone models, saving you the hassle of buying new phone equipment. Save time and money with the zero-cost installation of the landline base.
Community Phone Landline Features
Spam Call Blocking
68.4 million Americans were victims of phone scams in 2022, a 23% increase from 2021. Manual call blocking is no longer effective due to scammers' persistent attacks. According to reports, con artists have discovered a technique to get around the STIR/SHAKEN regulations that the government has implemented for customer safety. You need a spam blocker to block unwanted calls before your phone rings.
Get the Community Phone spam-blocker, your one-stop solution to barring unwanted and unlawful calls from ringing your phone. The spam blocker challenges robocalls and blocks them before the call can ring your phone, ensuring protection against spam.
The "Safelist," a new Community Phone feature, allows you to list the numbers you want to accept calls from. Your phone will ring to let calls from these numbers through and block all others before the phone rings. You can update your allowed list anytime to add or delete numbers, or Community Phone specialists will be happy to assist you.
Studies report that several people miss legitimate calls fearing spam. Understanding the need to balance robust spam protection and legitimate calls, Community Phone is launching another iteration of the Safelist soon.
This feature will allow you to accept calls from numbers you want and route the rest to voicemail. Since Community Phone will not block other numbers, you can check your voice messages and respond to the ones you deem necessary.
The soon-to-be-launched "blocklist" is an aggressive spam blocker that blocks over 6 million spam calls based on an ever-growing database of spam numbers and a spam score. You can actively contribute to this database by adding a spam number to protect yourself and other Community Phone customers from scams and fraud.
Talk to Community Phone specialists to learn more!
Call Waiting
The call-waiting feature helps you handle two calls simultaneously. You will hear 2 beeps when there is an incoming call while you are engaged on one call. You can place the first call on hold, talk to the second caller, or route it to voicemail.
Call Forwarding
Enable call forwarding to forward important calls when you cannot answer them from your business landline. You can opt from one of the several Community Phone options to forward your business calls to a number of your choice.
Temporary Forwarding: Use the manual process to turn call forwarding ON/OFF if you are temporarily away from your business phone. Here's how you can enable it:
- Get a dial tone
- Dial **21*1
- Dial the 10-digit number you want the calls forwarded to and #
- Three beeps will indicate you have enabled call forwarding
Follow the same steps, but press ##21# to turn off call forwarding.
Unconditional Forwarding: Forward all calls from your landline to a cell phone or another number of your choice and ditch your landline.
Conditional Forwarding: You can program several phone numbers to ring simultaneously with one incoming call, allowing the person available to answer the call.
You can also have numbers ring in succession if the first number is busy or does not answer. For example, your cell phone can ring if you do not answer your landline within 20 seconds.
Call History
Enable the call history feature and access information on incoming and outgoing calls to and from your Community Phone landline.
You can use this feature to
- Return missed calls from known contacts
- Store legitimate contacts
- Check caller information against known contacts
- Send a message or
- Block spam calls.
Caller ID
On Outgoing Calls
Opt for the caller ID feature so the recipient can see your number or name when you make outbound calls. This feature can help loved ones answer your call or return missed calls without mistaking them as spam.
Incoming Calls
You will be able to see the caller ID of the person calling you if:
- The person has enabled caller ID
- Has registered in the national register
- Your phone can support the caller ID feature.
Community Phone does not use third-party apps to provide the caller ID feature.
Landline Texting
Studies reveal that millennials and later generations prefer texting to talking. Stay in touch with younger children or grandchildren by texting them from your Community Phone landline through the landline texting feature. The unlimited text feature and 2-way messaging enable you to see the messages from the recipient and continue the conversation.
3-way Calling
Connect with 2 or more of your loved ones simultaneously with the 3-way calling feature, spend some great moments, and create memorable experiences. You can connect with your loved ones on the same call and hear them speak simultaneously without worrying about free calling apps, internet bandwidth, or patchy and dropped internet calls.
Benefits of Switching to Community Phone
Besides having a reliable landline service that does not require internet, Community Phone members enjoy the following benefits:
Unlimited nationwide calling and text: Stay in touch with loved ones across the U.S. with Community Phone's unlimited talk and text.
No internet needed: The Community Phone landline base works off cell towers without tying your phone to the internet. Since your phones are not dependent on the internet, they will continue working during an internet outage or maintenance.
Number choice: You can get a new local number FREE when you sign up with Community Phone. You can also transfer your existing number through their unique hand-held porting process.
Zero-cost Installation: The landline base does not require a technician to install it. You or anyone in your business or household can install your Community Phone landline in under 30 seconds and be ready to make calls in 5 mins.
24/7 reliable customer support: Contact Community Phone customer support via phone, email, and live chat 24/7 to experience world-class support from live agents. Glowing customer reviews on BBB and Trustpilot are testimonies of their commitment to customers.
Works during power outages: Save the money you would invest on installing costly inverters or backup power, as the 12-hour backup battery in the landline base ensures your phones continue working during power outages and blackouts.
How to get a Community Phone landline?
Follow these steps to get a Community Phone landline:
- Call Community Phone at (866)-340-6256 and speak with a specialist.
- The rep will check your area for coverage. Since Community Phone covers 99% of the US, this should not be an issue.
- You get a local number FREE when you signup. Choose a new number or port your existing number. The specialist will help you get a similar number if your preferred number is unavailable.
- Choose a plan to suit your needs.
- Complete the signup process
- Wait for your landline base, and install it per instructions. You can contact Community Phone support if you have challenges or questions.
- Wait until the base completes the setup. Make a test call to check if your landline works as intended.
FAQs
What are the drawbacks of Phone Power VoIP?
Here are some drawbacks of Phone Power VoIP
- Rude and unhelpful customer support
- Unfriendly cancelation policies
- Auto-renewal of plans without customer consent
- Patchy service with customer support unwilling to work with the customer on issue resolution
- Long wait times to reach support
What is the best alternative to Phone Power VoIP?
Community Phone is the best alternative to Phone Power VoIP. Their service provides reliable and cost-effective communication with advanced features like call forwarding, call routing, voicemail, and more without requiring internet or copper wires.
The company offers unlimited nationwide calling, no hidden charges, and excellent customer support at affordable prices. With the reliability of a landline, the freedom of wireless access, and fantastic calling features, Community Phone is the best Phone Power VoIP alternative.
Conclusion
If you're looking for a reliable and cost-effective communication solution, Community Phone's wireless landline service is the best alternative to Phone Power VoIP. It offers advanced features without requiring internet or copper wiring and provides excellent customer support.
This article has explained why Community Phone is the best alternative to Phone Power VoIP and provided insight into its features, setup process, customer support, and more. Sign up with Community Phone to experience their best-in-class service today!