Monmouth Telecom landlines have been a staple in the community for years, providing quality landline services to residents and businesses.
However, in recent times the company has begun to experience some severe problems. Business customers have complained about poor customer service, unreliable service, getting locked in contracts, and high rates. As a result, many businesses are looking for Monmouth Telecom landline alternatives.
This article provides information on the drawbacks of having Monmouth Telecom landline services and the best alternative - Community Phone.
Drawbacks of Having a Monmouth Traditional Landline
1. Contracts Getting Auto-renewed
Many business customers have been unhappy with Monmouth landline locking them into lengthy contracts with no way to get out. Customers only have the option to cancel services with a penalty as the contracts auto-renew for 3 years. The cancelation process is quite complicated as customers have to send a certified letter through US mail 60 days before the completion of the term.
2. Extreme Customer Apathy
Customers have been unhappy with the apathy shown by Monmouth telecom in providing services. As per reviews, the reps and technicians do not honor their commitments, and though they offer to help, they do not help the customer resolve any issues.
3. Downtime
Inclement weather with rain, lightning, and tornadoes can take out an entire landline network in no time, leaving your business stranded without a phone to stay connected with customers and employees. Repairing these lines can be a hassle as Monmouth phone technicians may not know where the problem started and how to fix it, leading to severe downtime.
4. Physical Limitation
Since Monmouth landlines are conventional, their services are location specific. If you are moving to a different location, you may not be able to find a POTS line as telecom companies are not providing new copper connections any more.
Upgrading to a fiber service or a VoIP phone is not a great option as both services use the internet for communication. Inconsistent internet connections lead to unreliable service, impacting your brand reputation negatively and leading to revenue loss and churn.
Switch to Community Phone, the best business landline service with connectivity across 99% of the US. Take your landline number anywhere in the country, or transfer the number to your cell and ditch your landline. Talk to a specialist at 866-806-1270 to learn more!
5. Installation and Repair Woes
You must deal with messy installations and repairs when you have Monmouth’s copper or fiber service landlines. Repairing in-wires or faulty jacks means waiting endless hours for a technician and setting aside a resource to ensure that phones are up and running. Setting aside a resource for repair and maintenance is a waste of the resource’s bandwidth and may negatively impact your business.
6. Challenges in Procuring Replacements
Since copper wire technology is outdated, getting a Monmouth technician to repair your faulty instrument or a wall jack or procure replacement parts for your landline may be challenging. Since fiber service is the new focus of all landline carriers, you may also face neglect resulting in extended downtime and customer churn for your business.
7. Maintenance Challenges
As per the FCC order 19-72, large carriers can retire copper wire service nationwide, allowing customers to upgrade to expensive bundled landlines. Companies that do not want to retire or upgrade their connections can allow the POTS lines to deteriorate by not investing in maintenance.
Lines laid down in the 80s and 90s are bound to require extensive maintenance as they would have been damaged due to inclement weather and wear and tear. Since companies are unwilling to spend on maintaining POTS lines, they will neglect your maintenance or repair requests. This apathy can impact your business negatively, leading to severe downtime and customer displeasure.
Community Phone - The Best alternative to Monmouth Telecom Landline
Community Phone is the best wireless business phone service in the US that does not tie your phone to the internet. Their wireless landline base connects your business phones to local cell towers, eliminating the need for high-speed internet to make or receive calls.
Move anywhere in the US, and take your Community Phone service with you, as they provide solid coverage across 99% of the country. You only need a power outlet and a phone to get your Community Phone landline to work. The unique landline base design ensures you get voice quality like a traditional landline in rural and low-reception areas.
With Community Phone, a reliable and transparent service provider, excessive equipment charges and hidden charges on bills are things of the past. Enjoy features like call waiting, 3-way calling, call history, spam call blocking, landline texting, and more at affordable prices when you join their family. Read on to learn more!
How It Works
The Community Phone landline base does not tie your phone to the internet as it works off resilient cell towers. The company's partnership with nationwide carriers and the unique design of the landline base ensure connectivity across 99% of the U.S., including rural areas. The built-in antennas on the base amplify signals from mobile towers to ensure superior voice quality in low-reception areas.
The 12-hour backup battery in the base ensures your phones continue working during a power outage or blackout in your area.
What Makes Community Phone Better Than Monmouth Telecom Landline?
Here’s why Community Phone is better than Monmouth Telecom landlines:
1. Higher Uptime Than Other Providers
The Community Phone landline base connects your home phone to local cell towers, eliminating the need for an internet or copper connection. These resilient cell towers are supported through backup power units to have 99.99% uptime, ensuring your phone lines stay working. The 12-hour backup battery on the base ensures your phones continue to work when there is a power outage or blackout in your area.
2. No Physical Limitation
Community Phone’s partnership with nationwide carriers ensures connectivity across 99% of the US. You can take your landline with you anywhere without changing your number. All you need is a power outlet and a phone, and your landline will work as well as a new one.
3. Zero Installation Cost
You do not need a technician or advanced skills to install your Community Phone landline. You can set up your landline in 30 seconds with the following steps:
1. Unwrap the landline base
2. Connect the base to a power outlet. Do not turn it on yet.
3. Hook your phone to the base per instructions in the manual
4. Toggle the ON/OFF switch to the ON position
5. Turn on the power and wait for 5 mins. Once the base finishes setup, make a test call to ensure your phone works as intended.
4. Lifetime Hardware Warranty
Enjoy a lifetime hardware warranty on the Community Phone landline base. Contact their customer support if you have questions about installing your landline base or its functionality. The reps will be happy to troubleshoot any errors or arrange a replacement if you need one.
5. Extensive Features
Community Phone combines the reliability of a landline, the freedom of wireless access, and excellent calling features in one. Enjoy outstanding calling features like spam call blocking, call waiting, caller ID, 3-way calling, landline texting, and more at affordable prices.
Talk to a Community Phone specialist today to learn more!
6. No Hidden Charges
Community Phone does not surprise its customers with hidden charges on their monthly bills. No installation fees or exorbitant equipment charges will crop up on your bills unnoticed. The company boasts transparency, and you pay what you signed up for.
7. No Fancy Hardware
You don't need fancy equipment for your Community Phone landline, except the landline base and a SIM. You will receive the SIM with the base when you sign up with Community Phone.
The landline base is compatible with all phone models, saving you the hassle of buying new phone equipment. Save time and money with the zero-cost installation of the landline base.
Community Phone Business Features
Dial Menu
Create a great first impression among your callers by enabling the Community Phone dial menu. You can program the automated answering service in the dial menu to custom greet your callers, share important information or announcements, and route calls to appropriate departments or voicemail using business voicemail greetings.
You can program this multilevel answering service to suit your business needs to help create an incredible customer experience, reduce wait time, increase employee efficiency, and enable efficient staffing and scheduling.
Have recorded FAQs in one of the 9 levels of the interactive response unit in the dial menu to help callers find information quickly without waiting for a rep. Share information on discounts, business hours, offers, and promotions on another level. Have call routing at the second level to ensure callers reach the exact person or department they need based on the options they choose. The possibilities are endless!
Call Routing
Route calls to the appropriate person or department with the Community Phone call-routing feature. You can program several phones in your business to ring simultaneously so that an available representative can answer the call. The simultaneous ring feature could reduce wait times for your customers as they get an immediate response. If the person who answered the call cannot assist the customer, they can use the live call transfer feature or 3-way calling to better assist the customer, depending on the scenario.
If the first option does not fit your business needs, you can program your phones to ring sequentially if the first number does not answer or is busy. This way, the customer will be able to receive appropriate assistance. This feature can set up call distribution equally among several representatives in your organization. You can route repeat callers to the same representative, increasing customer satisfaction.
Landline Texting
Over 65% of customers prefer businesses texting them over calling for fear of spam. To ensure you protect your customer, and engage them in your marketing efforts, use the landline texting feature from Community Phone.
Sending bulk messages can be counterproductive to your business from a customer connect perspective. Some providers may also flag your number as spam and block it.
Engage with your customers, wish them on special occasions, inform them of product and offer launches, and collect feedback through the Community Phone personalized messaging feature that does not let the customer or service provider block your number as spam.
Spam Call Blocking
Statistics reveal that Americans lost over $10 million more to phone scams in 2021 than in 2020. With an average scammer making nearly 200 million scam calls in a year persistently targeting victims, manual call barring and phone features to block spam are no longer effective. According to reports, scammers have found a way around the STIR/SHAKEN protocols implemented by the government, endangering consumers further.
Get the Community Phone spam-blocker to increase employee productivity, decrease distractions and protect your business from losses. The spam blocker challenges robocalls and blocks them before the call can ring your phone, ensuring protection against spam and saving your employees and your business from losses.
The "Safelist," a new Community Phone feature, allows you to list the numbers you want to accept calls from. Your phone will ring to let calls from these numbers through and block all others before the phone rings. You can update your allowed list anytime to add or delete numbers, or Community Phone specialists will be happy to assist you.
Studies report that several businesses miss legitimate calls fearing spam, resulting in a ruined business reputation and loss of revenue. Understanding the need to balance robust spam protection and legitimate calls, Community Phone is launching an iteration of the Safelist soon.
This feature will allow you to accept calls from numbers you want and route the rest to voicemail. Since Community Phone will not block other numbers, you can check your voice messages and respond to the ones you deem necessary.
The soon-to-be-launched "blocklist" is an aggressive spam blocker that blocks over 6 million spam calls based on an ever-growing database of spam numbers and a spam score. You can actively contribute to this database by adding a spam number to protect yourself and other Community Phone customers from scams and fraud.
Talk to Community Phone specialists to learn more!
Caller ID
If you are a business owner, the caller I.D. feature is paramount to your business, with neighbor spoofing being one of the scam trends. Enable this feature to show your business name and number to build trust in your customers and encourage them to engage with your business.
By default, the recipient of your call will see your number, but you can have Community Phone enable your caller I.D. to show your name when you call.
Live Call Transfer
Community Phone has customized the standard "dial an extension" feature to help businesses reduce customer wait times, help collaboration, and reduce incorrect transfers.
Anyone in your organization can use the live call transfer feature to call any extension if you have multiple people handling different inquiries. You or anyone can route the caller to the appropriate department or person by pushing a button against the infinite number of extensions you can program in your transfer list without placing the caller on hold.
If the call reaches an incorrect extension erroneously, that person can transfer the call to the correct extension again. Use this feature to connect departments within your organization or branches of the same organization by programming the numbers in the transfer list.
Call History
Enable the call history feature and access information on incoming and outgoing calls to and from your Community Phone landline.
You can use this feature to
- Return missed calls from known contacts
- Store legitimate contacts
- Check caller information against known contacts
- Send a message or
- Block spam calls.
Voicemail-to-email
A Community Phone specialist will be happy to set up the voicemail-to-email feature to ensure you get your voicemails as audio files and text messages in the mail I.D. associated with your Community Phone user account.
If you configure a generic mailbox with shared access to your employees, they can promptly respond to missed calls and voice messages. Set a definite strategy and timelines around how and when your organization will respond to customer missed calls or voice messages to build trust, improve service, and enhance your brand reputation.
Benefits of Switching to Community Phone
Besides having a reliable landline service that does not require internet, Community Phone members enjoy the following benefits:
Unlimited nationwide calling: Stay in touch with loved ones, business associates, employees, and customers across the U.S. with Community Phone's unlimited talk and text.
Many companies and customers prefer phone calls to resolve complex issues and decrease churn. Utilize the unlimited time to launch marketing campaigns, engage with your customers, get their pulse, and decrease churn without a massive long-distance bill.
Unlimited text: Customers prefer texts over calls from a business, fearing spam. Send personalized texts from your Community Phone business landline to stay engaged with your customers, inform them of offers and discounts, and collect feedback.
No internet needed: The Community Phone landline base works off cell towers without tying your phone to the internet. Since your phones are not dependent on the internet, they will continue working during an internet outage or maintenance.
Number choice: You can get a new local number FREE when you sign up with Community Phone. You can also transfer your existing number through their unique hand-held porting process.
You can get your business a toll-free number to encourage customers to call you when they need assistance. Tie various marketing campaigns to the toll-free numbers to measure their effectiveness or run outreach campaigns. The possibilities are endless!
Get a vanity number for your business to help your customer remember your number easily to get referrals. Contact Community Phone and speak to their specialists to learn more and get a number!
Zero-cost Installation: The landline base does not require a technician to install it. You or anyone in your business or household can install your Community Phone landline in under 30 seconds and be ready to make calls in 5 mins.
24/7 reliable customer support: Contact Community Phone customer support via phone, email, and live chat 24/7 to experience world-class support from live agents. Glowing customer reviews on BBB and Trustpilot are testimonies of their commitment to customers.
Works during power outages: Save the money you would invest on installing costly inverters or backup power, as the 12-hour backup battery in the landline base ensures your phones continue working during power outages and blackouts.
No hidden charges: At Community Phone, you pay what you signed up for. They do not bundle your service or charge you exorbitant equipment fees. You will not see unexplained charges crop up on your bill, nor will you have to knock on customer support's door to get these charges waived.
14-day FREE trial: Try the Community Phone landline service for 14 days FREE without obligation. You can cancel anytime without jumping through hoops if you think this is not for you.
Hand-held porting process: Community Phone has the quickest, hassle-free porting process among telco providers. Their unique hand-held porting process can transfer your number from the previous provider in 3-5 business days without disrupting your service.
How to get a Community Phone landline?
Follow these steps to get a Community Phone landline:
- Call Community Phone at (866)-340-6256 and speak with a specialist.
- The rep will check your area for coverage. Since Community Phone covers 99% of the US, this should not be an issue.
- You get a local number FREE when you signup. Choose a new number or port your existing number. The specialist will help you get a similar number if your preferred number is unavailable.
- You can discuss getting a toll-free or vanity number for your business with the specialist.
- Choose a plan that fits your business needs.
- If you cannot find a plan that fits your needs, you can ask Community Phone to create a custom plan. Community Phone, a specialist in creating custom plans, can take your business's specific needs into cognizance and chart out the perfect plan for you.
- Complete the signup process
- Wait for your landline base, and install it per instructions. You can contact Community Phone support if you have challenges or questions.
- Wait until the base completes the setup. Make a test call to check if your landline works as intended.
FAQs
What are the drawbacks of Monmouth Telecom Landline?
The biggest drawback of Monmouth Telecom landlines is their unreliable service. Many customers have reported poor customer service, slow call response times, and difficulty organizing their bills. Additionally, Monmouth Telecom's landline services are more expensive than other alternatives on the market.
What is the best alternative to Monmouth Telecom Landline?
The Community Phone wireless landline is the best alternative to Monmouth Telecom’s landline services. The Community Phone landline service does not require copper wires or internet and can be quickly set up in just 30 seconds, saving customers on installation costs.
Additionally, Community Phone has exceptional customer support available 24/7 for any questions or technical issues that may arise. The rates are also more competitive than those of Monmouth Telecom.
Conclusion
If you're looking for an affordable, reliable, and easy-to-use landline service, Community Phone is the perfect solution for your business. You can save on installation costs with no installation fee and a 30-second setup time.
Experience reliable landline service and 24/7 world-class support that won't disappoint you at competitive rates than Monmouth Telecom. Switch to Community Phone today for a better landline experience!