Are you looking for a new phone system for your business? If so, you may have come across Jive’s business phone solution, GoToConnect.
Unlike traditional phone systems that rely on copper wires to transmit your call, GoToConnect uses voice-over-internet protocol (VoIP) technology to transmit your calls via the internet. They also offer monthly plans that are cheaper than traditional phone systems -- which may be the l reason why you’re considering signing up.
But before you do, we want to make sure you have a full understanding of both the advantages and disadvantages of Jive’s GoToConnect, so you can make an informed decision.
Afterward, we’ll also let you know about what we think is a better option for your budget and for your business communication needs.
Advantages of GoToConnect (Jive VoIP)
GoToConnect comes with over 100 features for its phone and video conferencing services. Some of the features that may stand out to you include:
- Up to 25 HD video feeds for video conferencing
- Caller analytics
- Unlimited minutes and extensions
- Virtual voicemail
- Virtual fax
What’s even better, though, is that, with GoToConnect, there are no activation or cancellation fees and no long-term contracts. There is also 24/7 US-based phone support.
Disadvantages of Jive’s GoToConnect (Jive VoIP)
Difficult to Set Up
Unless your team is particularly tech-savvy, GoToConnect will take significant effort to set up correctly. Like most VoIP providers, they leave it to you to figure out how to complete time-consuming tasks like recording greetings, uploading them to the cloud, and retraining your employees to use all of the call management and video conferencing features.
Expensive Reliance on Internet
Like all VoIP phone systems, GoToConnect relies on a high-speed internet connection to function. That means you need to have a consistent, high-quality, and thus expensive internet connection for the service to work.
Costly to Scale
GoToConnect’s 5 pricing tiers might make scaling seem simple. But actually, it makes it pretty expensive. Take a look below and you can see just how much you’ll be paying so your whole team can use GoToConnect:
- Tier 1 (1 – 4 users): $29.95 per user
- Tier 2 (5 – 9 users): $25.95 per user
- Tier 3 (10 – 25 users): $23.95 per user
- Tier 4 (25 – 49 users): $21.95 per user
- Tier 5 (50+ users): $19.95 per user
A Better Option
At Community Phone, you get all the benefits of Jive’s GoToConnect at equal or lower prices, without reliance on an internet connection. Unlike Jive VoiP, we set up your business phone system for you: you don’t need to go through this technologically complicated hassle.
By not using a web-based interface, our phone system doesn’t have a learning curve, either: your employees will be able to dial out from your business number on their phones from anywhere, just like they would place any call.
With 100% US-Based customer support, Community Phone is also available to take your questions over phone, email, or live-chat.If you want to know more about our service, call our Business Division at (617)-466-6705, visit our business page, or check to see if your business landline number is eligible to be transferred with the form below.