Community Phone

All Your Landline Questions Answered

Your landline phone system should be simple. We're here to help help you use it.

Setting up your landline base:

How do I plug in the base? How do I plug in my landline phone?

In your package, you should have received a charger (in a white box) and our landline base. Plug the charger into a power outlet in the wall and then into the power hole in the base. This hole is circular.

Then find your landline phone. Plug your landline phone into the back of the base, in an outlet named "Phone." The phone does not need to be plugged into the landline wall jack.

Make sure the on/off button on the back of the device is pressed in.

What should I do after I plug it in?

After you plug in the base and landline phone, the green power light on the left should light up. After about 30 seconds, the battery light may turn red, showing that the battery is charging. If this does not happen, that's okay. After another 30 seconds, the phone tower light should turn red, showing that the phone connection is being activated. Then the signal bars should turn green. At this point, your phone is active.

Watch the video above for more information.

How do you bring my phone number over?

Bringing you number over to Community Phone only takes a few steps. First, we get the required information from you about your current carrier: your Account Number, PIN Number, Account Holder Name, and Service Address. When you're ready to bring your number over, simply visit next.phone.community then enter your number and click Start Porting. The process can take a few days, and we'll keep you updated!

What do the lights mean?

Moving from left to right:

The far right light shows that the power is on. If it is green and illuminated, the power is on to the device. If it is red or off, the device is not connected to power.

The next light, the speech bubble, will remain off. That's okay.

The next light, the wifi logo, illuminates when the base can be used as a wifi-router, connecting other devices to the internet. If you'd like to use this system as a source of internet for other devices, please let us know at help@communityphone.org and we can discuss internet plans with you. This light should be illuminated if you have a strong signal.

The next light, the "i", does not mean anything. It will flash when the device is set up. That's okay.

The next light, the battery, will be solid green when the backup battery is at >50% health. It will be solid yellow when it is between 20-50%. It will flash red when it is below 20%. If the battery is attached to the wall outlet, this light does not matter.

The next light, the phone tower, tells you whether the device is getting service. If it is solid green or blue, your device has service. If it is solid red, it is not connected to service. This can happen during set-up. Don't worry! Wait a few minutes until it turns green. If it is flashing red, there is an error with the SIM card inside. Wait a few minutes to see if it turns green. If it does not, you may need to reinstall the SIM card inside (see below for instructions).

Finally, the signal lights tell you the strength of your signal. The more lights the stronger the signal. Placing your devices near a window will increase the strength of the signal.

A correctly set up device should look like this:

Can I use my own landline handset? What if I'd like to purchase one?

Yes, you can use your own handset. If you'd like to purchase one from us, just email help@communityphone.org with that request, and we can sort it out for you.

How can I improve the service? I don't have full bars (the lights on the far right).

Service is best if you place your landline base by a window. Simply unplug the base from the wall outlet and move it to a wall outlet closer to a window.

How do I set up my voicemail?

Dial *98 to set up your voicemail. Also, you can always call your own number to access your voicemails.

Does this system require WiFi?

No, the system does not require WiFi!

How many handsets can I use?

The Landline Base allows for multiple handsets distributed throughout your house if you purchase a special adapter and handset system. Please email help@communityphone.org for more information.

I'm getting a new number! What is it?

Typically, you receive your new number over email. If you have not received it, please email us at help@communityphone.org and we can let you know what it is. You can also call someone who has Caller ID (e.g. call a cellular phone) to retrieve your phone number.

Using your landline base (+ additional features):

Can I get insurance on my device?

Yes! Insurance is included in our Premium Plan (along with spam-call blocking, simultaneous ringing, and voicemail-to-email) for $9/month. Email jeremy@communityphone.org if you'd like to get started with this today.

Can my landline calls ring on my landline phone and my cell phone?

Yes! Simultaneous Ringing is included in our Premium Plan (along with spam-call blocking, insurance on your device, and voicemail-to-email) for $9/month. Email jeremy@communityphone.org if you'd like to get started with this today.

Does this include spam-call blocking?

Yes! Spam-call blocking is included in our Premium Plan (along with simultaneous ringing, insurance on your device, and voicemail-to-email) for $9/month. Email jeremy@communityphone.org if you'd like to get started with this today.

What happens if the power goes out?

You have nothing to worry about! Our landline base has a backup battery that will keep your landline number active. This battery is not designed to be the primary source of power to your device, but in a power outage it will do just the trick!

What happens if I move homes or offices?

No problem! You can bring your landline system with you, no new purchase required. Please email help@communityphone.org to register a new address with us.

Can my landline base create an internet connection too? 

Yes it can! This landline system can actually operate as a source of internet for your home. To hear more about this option, please email help@communityphone.org - we'll provide you pricing and next steps!

Can I get my voicemails sent to my email?

Yes! Voicemail-to-email is included in our Premium Plan (along with simultaneous ringing, insurance on your device, and spam-call blocking) for $9/month. Email jeremy@communityphone.org if you'd like to get started with this today.

RETURNS AND EXCHANGES

What is your return policy?

We have a 30-day Money-Back Guarantee on all of our plans and devices. If you'd like to cancel your service, simple email help@communityphone.org and we can begin the process for you. We will process the refund of any device once it has arrived back at our facility after being returned.

My device doesn't seem to be working. Can I get a new one?

This will depend on the situation. We'd recommend setting up the device within the first 30 days, so our team can troubleshoot during our money-back guarantee.

When can I expect my refund?

Refunds take about 3 business days to process after the item has been returned and stocked in our facility.

STILL HAVE ANY QUESTIONS?

  (617) 963-0004

  • help@communityphone.org

For Help With Your Number - Call (866) 512-1234