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Cox Communications: How to Forward Calls While Keeping Your Number

Cox Communications: How to Forward Calls While Keeping Your Number

Community Phone is back with the fifth article in its Call Forwarding blog series. We will be addressing call forwarding done through Cox Communications. Cox Communications serves around 3.2 million digital telephone subscribers, making it the seventh-largest telephone carrier in the USA. So for the 3.2 million of you out there who are absolutely done with missing important phone calls and want to get their calls forwarded to an ever-handy cell phone, we have the answers you need. The call forwarding feature allows you to stay in touch with your beloved ones constantly. By activating call forwarding, you are not only always in touch with your loved ones, but you also reduce the chances of missing important work calls significantly. 

For Cox Communication landline users, a lot of the information regarding call forwarding can be found online. However, there are several details that are missing and/or not readily available to you (unless you call their customer service department). There is also a wide array of information that you will have to sift through to find what you specifically need, which is why we here at Community Phone have collated and consolidated the information in a precise manner for your ease. If you have been wondering how to set up Cox Call Forwarding, you need not wonder any more. In this blog, we will be explaining every step you need to take in order to set up and activate the call forwarding feature on your phone. 

Your Options

Before we talk about setting up call forwarding, let us discuss the choices available to you. There are three options which you can avail when it comes to forwarding your calls while keeping your landline number. Of the three options, which we will shortly be explaining, only one can be explored through Cox Communications. For the other two options, you will have to look outside of your current phone company i.e. Cox. Option 1 is to simply forward your current landline number to an alternate phone number (call phone, work phone, etc.). If you avail this option you will have to continue to maintain your landline and hence, the relationship with your current carrier: Cox Communications. If you do not desire that and wish to cut the cord but maintain your current number, you can avail the Options 2 or 3. Option 2 lets you simply transfer your current landline number to an existing cell phone number, while simultaneously discarding the landline phone. Option 3, also referred to as Call Transferring, lets you keep your current number by discontinuing your landline service and putting that number onto a new cell phone.

Option 1: Keep the Landline Phone and Forward Calls to A Cell Phone

Step 1: Account Details

When setting up Option 1, you can either call a Cox Customer Service Representative, or you can do it yourself by following the detailed instructions in this article. In order to set up call forwarding through customer service, you will probably need your Account and PIN numbers, both of which you will find in the top right corner of your bill (as displayed in the picture below):

However, if you are not an account holder, or are trying to transfer a relative’s landline, you will need to reset the PIN. Finding a bill would be your best option, since both the PIN number and the Account Number are on it. If you do not have the bill, then perhaps you have the security question which will help you access the PIN. If you’ve forgotten or do not know both, you will need to verify your identity by sending a picture ID to the local office or call a Frontier Communications Customer Service representative at 1 (800) 234-3993 and follow their instructions.

You can of course, set up call forwarding yourself by following the instructions described below. 

Step 2: Setting up Call Forwarding

Cox Call Forwarding, Readable Voice Mail, Call Blocking and Three-way Calling are free features that come with your (unlimited) home phone plan. If you are a Cox Communications consumer, you will have one of the two types of residential landline plans that Cox sells, Local and Unlimited. If you have the monthly landline plan with unlimited calls, then call forwarding is a free feature for you and you can read on to learn how to activate it yourself. 

Step 3: Activating Call Forwarding 

You can activate or deactivate Cox Communications call forwarding on you home phone by inputting the following codes:

  1. Forward All Calls 

Through this feature, you will program your calls to ring at another number of your choice. Each time a call is forwarded, your phone will make one short ring. Your landline can still be used to make outgoing calls. To activate this option, lift the receiver, and listen for the dial tone. Now dial *72 (on your rotary 1172). Listen for a dial tone and enter the number you want your calls forwarded to. Enter the number exactly as if you were calling directly. You will now hear a stutter dial tone confirming the activation of your call forwarding, and then a regular dial tone indicating the feature is now working. To deactivate dial *73 (on your rotary phone dial 1173), listen for a confirmation tone and then hang up (Cox Communications, 2020).

  1. Selective Call Forwarding

This feature lets you choose which callers can go through to your other number. They will be on a specified list. To activate, dial *63 on your handset. Follow the voice instructions to turn the feature on or off by pressing the number 3 (Cox Communications, 2020).

  1. Call Forwarding – Busy

This feature automatically forwards the caller to another number. To activate, dial *90. After you hear a dial tone, enter the number you want your calls forwarded to. When the phone is answered, your Call Forwarding – Busy will have been activated. If there is no answer, or the forward to number is busy, hang up and repeat the entire process within two minutes. You will now hear a confirmation tone indicating the feature has been activated. To deactivate dial *91, listen for the confirmation tone and hang up (Cox Communications, 2020). 

*FAQs about Call Forwarding 

Now that we have detailed the how tos of Cox Communications call forwarding, let’s discuss the common queries that arise regarding its activation. 

Call Blocking Services

Several customers are not willing to forward calls in fear of being bombarded with telemarketers and robocalls on their cell phones too. It is for this reason that Cox Communication offers free spam and robocall protection to you when you set up call forwarding on your phone. Cox uses a free call filter service called Nomorobo which lets their customers get alerts when a call is likely spam, report unsolicited numbers, and automatically block robocalls based on their preferred level of risk. To set up your number with Nomorobo:

  1. Sign in to Cox VoiceTools at https://phonetools.cox.com
  2. Click the Settings tab
  3. Toggle Nomorobo/Simultaneous Ring to On
  4. Click Activate
  5. Agree to the Terms of Service and click Save
  6. Now go back to your Nomorobo account

Go to “Your Phone”. Next to your number there will be “Test”, click on it. Now click, “I’m Ready, Call Me Now”. You will receive a call, pick it up after three rings.

  1. Your number should now be listed as Protected (Nomorobo Zendesk, 2020).

Steep Prices

Although you get some really good calling features with Cox Communications, there are financial drawbacks to buying the service. Cox offers a basic home phone plan for $18.50 (before taxes and fee), but you can only make limited calls, and do not have access to call forwarding or call blocking. If you purchase their unlimited landline plan, you will have access to more features, but you will end up paying monthly charges starting with a whopping $32.99 (before taxes and fee). Not the cheapest of options, is it? 

Retaining Call Forwarding

If, at any point you wish to cancel your landline service with Cox, you will no longer retain your call forwarding feature. It is a feature offered in association with your basic home phone plan and cannot be used separately. Simply put, no landline - no call forwarding.

Option 2: Forward All Calls to an Existing Cell Phone & Cut the Cord

This option cannot be availed through Cox Communications. In fact, it cannot be availed through most large phone corporations. Through Community Phone, you can forward all incoming calls from your landline to your existing cell phone while discontinuing your landline service. Once Community Phone call forwarding has been safely and effectively set up (which will NOT affect the calls you are already receiving on your cell phone), we will help you end your current landline subscription or contract. By availing this option, you will safeguard your contacts, save yourself from the need of learning a new number, and reduce your monthly phone bill, all the while keeping the number you are comfortable with. Plus you’ll be portable!

Option 3: Make Your Current Landline Number A New Cell Phone Number

This process is called Transferring. If you want to transfer your existing landline number to a new phone/cell phone, and then end your landline subscription, Community Phone can handle the entire process for you. The transfer plan will cost you only $20.00/month, or $29.00/month with a cell phone included.

Although Options 2 and 3 may appear similar (in that you cut the cord in both), they are quite different. Through Option 2, you already own an existing cell phone number that you would like incoming calls to your landline forwarded to. In comparison, Option 3 lets you use your current landline number as a new cell phone number. The added benefit of Option 3 is you get to keep all your contacts, but you don’t need to remember multiple numbers. It is entirely a matter of your preference. If you have a cell phone you are familiar and comfortable with, avail Option 2 and have your calls forwarded to it. If you want your landline number on a cell phone and don’t have a cell phone, avail Option 3. Both of these Community Phone options will be much cheaper and easier than maintaining your current subscription with Cox Communications. 

For both Options 2 & 3, you can call us at 1-888-582-4177, or email us at help@communityphone.org and we will handle the entire process for you. All you need to do is:

1. Input your number here https://communityphone.org/pages/landline-transfer and see if your existing landline number is eligible for the Forwarding or Transferring processes.

2. If your number is eligible, you can apply for a Transfer or Forward plan. 

You can check our Transfer or Forward plans here at https://communityphone.org/pages/landline-transfer

Now simply make your choice and let us know. We care deeply for our customers and hire only the best staff. We spare no efforts in making sure that your experience with our company is nothing short of perfect!


References

  1. Cox Communications. (2020, July 16). Using Call Forwarding. Retrieved from Cox Residential: https://www.cox.com/residential/support/using-call-forwarding.html
  2. Cox Communications. (2020, July 17). Using Call Forwarding Busy. Retrieved from Cox Residential: https://www.cox.com/residential/support/using-call-forwarding-busy.html
  3. Cox Communications. (2020, July 17). Using Selective Call Forwarding. Retrieved from Cox Products - Residential: https://www.cox.com/residential/support/using-selective-call-forwarding.html
  4. Nomorobo Zendesk. (2020, July 17). Landline Activation - Cox. Retrieved from Nomorobo: https://nomorobo.zendesk.com/hc/en-us/articles/360001351692-Cox










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