Community Phone

Community Phone’s Self-Qualifying Quiz

We’ve just created a self-qualifying quiz for prospective members interested in learning more about Community Phone.  The quiz can tell them whether they can save money and what kind of plan would be best for them. This quick, easy, four-question quiz allows for team members of Community Phone to reach back out to interested people and follow-up specifically about their needs. 

When members fill out this quiz, they will first be asked who their current carrier is. The following question asks how many lines they would like to have on their plan. The third question asks how much they are paying to their current carrier per month and, finally, the fourth question allows for the prospective member to enter their contact information in order for our team to reach out to them personally to discuss the process of transferring them to our services. 

This quiz helps us personalize our follow-up calls, so that our prospective members receive specifically relevant information for their needs. It also allows us to reach out to people who are interested in finding out how much their bill would be if they ended up switching to our service. Furthermore, it allows us to make the process of transferring to Community Phone easier by giving our team background information about the prospective member’s previous phone plans.

Prospective members should hear back from us within 24 hours after taking the quiz. We truly want to make the experience with us as enjoyable and simple as possible. This quiz gives us a head start each time we reach out to members, by knowing background information even before dialing their number. 

Overall, we hope that this quiz not only makes it easier for us reaching out to prospective members, but also makes it easier for potential members to reach out to us and learn more about how we can help with their phone plan and decreasing their phone bill. Our goal is to provide the best customer service and prices as possible. This self-qualifying quiz, we believe, is one more step towards that goal. 


Meghan Graham